Customer Program Manager

JOB SUMMARY This position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes being directly responsible for reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date. The Customer Program Manager (CPM) develops and ensures work scopes are communicated to all levels of the company while monitoring daily the complex repair and workflow cycle. This position performs its duties within the Department of Customer Programs, which manages the turbine engine component overhaul process. This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines. This position will work alongside a team of experienced department leaders that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job, while collaborating with other company experts of the business. COMPANY OVERVIEW Component Repair Technologies, Inc. (CRT) began as a locally family‑owned business, with operations in Mentor, OH since 1985, and grew into a global leader (500+ employees) in the aerospace MRO sector. Specializing in the repair and overhaul of turbine engine components, CRT proudly serves the world’s largest airlines and jet engine manufacturers. Component Repair Technologies is focused on our valued employees, customers, and community. In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas. For over 120 years, Safran, through its Aircraft Engines subsidiary, designs, produces, markets and supports, alone or in partnership, aircraft engines offering world‑class performance and reliability. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Operating through CFM International, its 50/50 joint venture with GE Aerospace, Safran Aircraft Engines is the world’s leading supplier of single‑aisle commercial jet engines, the CFM56 and LEAP. Safran Aircraft Engines is fully committed to sustainable aviation through the RISE (Revolutionary Innovation for Sustainable Engines) technology development program. Safran Aircraft Engines also deploys a global network providing a full range of support, maintenance & repair services. DUTIES AND RESPONSIBILITIES Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures. Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team. Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date. Interpret and disposition inspection findings to create technical findings reports for necessary repairs. Develop and ensure work scopes are communicated to all levels of the company. Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments. Communicate exceptions that will necessitate a change to the planned ship date or customer requirement. Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements. Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process. Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained. Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments. Communicate material requirements to the production and purchasing teams to properly stock for your component material needs. Weekend support can be required at times, once a month on average for 2‑4 hours. REQUIRED QUALIFICATIONS A minimum of 1‑2 years’ experience in a manufacturing setting, or relevant industry. A minimum of an associate degree or equivalent work experience. Exposure to directing projects, processes, or repairs. Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions. OTHER QUALIFICATIONS Read, write, speak, and understand the English language. Above average knowledge of computers and standard software programs. Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers. Strong organizational and problem‑solving skills. Computer skills (Word, Excel, PowerPoint) including the ability to work with basic data processing software. WORK ENVIRONMENT This position has pre‑employment testing requirements that may require fitness for duty testing and a vision exam. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection. Stand and/or sit for portions of the shift. Occasionally required to lift, carry, push or pull up to 10 lbs. COMPANY BENEFITS Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place. CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short‑ and long‑term disability and life insurance. The company offers a 401(k) program with company match. Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements. Traditional paid time off (PTO) is offered via vacation days and personal days. Multiple shift opportunities with hourly premiums for off‑shifts are offered. EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION PARTICIPATION Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V. CRT is committed to providing a safe and healthy workplace and promoting the health and well‑being of its employees. The Company’s policy is to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely based on their job‑related experience, knowledge, skills, and abilities. CRT complies with all applicable federal, state, and local laws with regards to equal employment opportunity. #J-18808-Ljbffr