Donation Services Specialist - Central/Western NE

Job Description

Job Description

Join our mission and help give the most precious gift of all...life!

Imagine starting each day knowing you play a vital role in saving and enhancing lives. At Live On Nebraska, our mission to save and heal through organ and tissue donation is at the heart of everything we do.

We are seeking a Donation Services Specialist to serve as a dedicated, strategic partner to community hospitals across Nebraska. This role is designed to be highly independent, relationship-focused, and regionally accountable, with ownership of a geographically dispersed hospital portfolio. Your work will strengthen collaboration, improve consistency in engagement, and ensure donation opportunities are maximized across community settings.

What you’ll be Doing:
As a Donation Services Specialist, you will act as the primary relationship owner for assigned community hospitals, focusing on long-term partnership development, education, and performance improvement. You will independently manage your region, using data, insights, and proactive engagement strategies to enhance donation outcomes. This role plays a critical part in supporting Live On Nebraska’s transition to a more intentional, scalable approach to hospital engagement, particularly within community and critical access hospitals.

You will be responsible for:

• Serving as the primary point of contact and strategic partner for assigned hospitals.
• Building and maintaining strong, trust-based relationships, including with hospital leadership and key clinical stakeholders.
• Independently managing a large, geographically dispersed hospital portfolio with minimal oversight.
• Developing and delivering virtual and in-person education sessions, including onboarding, annual training, and targeted refreshers.
• Conducting hospital needs assessments and creating tailored engagement strategies to address identified gaps.
• Utilizing data to analyze performance, identify barriers, and guide improvement efforts.
• Supporting updates to hospital policies and practices related to organ and tissue donation.
• Facilitating post-case  reviews and continuous improvement initiatives.
• Collaborating cross-functionally with internal teams to align outreach, case activity, and strategic priorities.
• Supporting donation opportunities through consultation, problem-solving, and real-time collaboration when needed.
• Ensuring consistent documentation and tracking of outreach activities, engagement, and outcomes.

Preferred:

• Experience working with rural, community, or critical access hospitals.
• Background in organ, tissue, or eye donation, or related clinical areas (ICU, ED, case management).
• Experience designing or delivering education programs or engagement strategies.
• Familiarity with data interpretation and performance improvement initiatives.
• Experience in a field-based or remote role requiring high independence.
• Training or certification in healthcare education, leadership, or quality improvement.

Requirements: 

• This is a hybrid role that requires travel to hospitals in Central and Western Nebraska. Therefore, it's required that the candidate lives in Central or Western Nebraska (at least 185 miles West of Omaha).
• Demonstrated success building and maintaining professional relationships, especially in virtual or remote environments.
• Ability to work independently with high autonomy, managing competing priorities across a broad geographic region.
• Strong critical thinking and problem-solving skills, with the ability to identify barriers and implement practical solutions.
• Excellent communication skills, including facilitation of virtual meetings, education sessions, and one-on-one engagement 
• Strong organizational and time management skills.
• Bachelor’s degree in healthcare, communications, or related field (or equivalent experience).

Schedule & Work Environment:

• Full-time, hybrid/field-based role supporting hospitals across Nebraska.
• Monday – Friday, 8:00 AM – 5:00 PM.
• Regular travel required across assigned hospital regions.
• Mandatory meetings: Virtual options available depending on distance.
• Initial training: Combination of in-person (first ~2 weeks), virtual, and hospital-based learning.
• Ongoing training delivered through a hybrid model (virtual + in-person as needed).
• Expected ramp-up to full productivity: 8 - 16 weeks .

Live On Nebraska offers our team members a comprehensive and competitive benefits package, including insurance, retirement benefits and paid time off. We want team members to feel empowered and appreciated in the workplace. We strive to provide team members with an environment that fosters growth, satisfaction, and creativity. 

Live On Nebraska is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.