Property Management Assistant Portfolio Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development

About the Role

The Assistant Portfolio Manager supports the day‑to‑day operations of a residential property management portfolio with a strong focus on renewals, lease compliance, delinquency management, tenant relations, and coordination of move‑ins/move‑outs . This role does not handle leasing or marketing but works closely with accounting, maintenance, and leasing teams to ensure a smooth, compliant, and customer‑focused experience for both tenants and property owners.

This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and enjoys balancing administrative precision with people‑centered service.

Key Responsibilities

Lease Administration & Renewals

• Manage the full renewal process, including preparing renewal offers, communicating with tenants, and securing owner approval for renewal rates.
• Track upcoming expirations and ensure timely outreach and documentation.
• Monitor and enforce lease compliance, issuing notices and documenting violations as needed.

Delinquency & Legal Coordination

• Oversee delinquency collection efforts, including payment plan coordination and follow‑up communication.
• Prepare and issue appropriate notices in accordance with state and local regulations.
• Coordinate eviction filings and communication with legal partners when necessary.

Tenant Relations & Customer Service

• Serve as a primary point of contact for tenant inquiries, concerns, and service requests.
• Provide clear, empathetic communication while maintaining policy and lease compliance.
• Mediate tenant issues and escalate when appropriate.

Move‑In / Move‑Out Coordination

• Coordinate move‑ins and move‑outs in partnership with accounting, leasing, and maintenance teams.
• Ensure all documentation, inspections, and financial components (deposits, prorations, charges) are completed accurately.
• Track unit readiness and turnover timelines.

Owner Communication & Portfolio Support

• Communicate renewal recommendations, compliance issues, and tenant concerns to property owners.
• Provide administrative support to the Portfolio Manager, including reporting, documentation, and follow‑up tasks.
• Maintain accurate records within the property management software.

Qualifications

• Experience in property management, real estate operations, or a related administrative role.
• Strong understanding of lease terms, compliance requirements, and tenant/landlord regulations.
• Excellent communication skills—written, verbal, and interpersonal.
• Ability to manage multiple priorities with accuracy and professionalism.
• Proficiency with property management software (AppFolio experience is a plus).
• Strong problem‑solving skills and a customer‑service mindset.