Hospital Telephone Operator I

This examination is being given to fill 1 vacancy in the San Joaquin General Hospital and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. $3,637.81- $4,421.78 Hospital Telephone Operator I Human Resources 44 N San Joaquin St Third Floor, Suite 330 Monthly Salary Recruitment

1026-RC5010-01

about the position Have Recruitment Questions? Phone View phone number on click.appcast.io This is the entry-level class in the Hospital Telephone Operator series. Incumbents initially perform the more routine duties of the series under close supervision, but as experience is gained become proficient at performing the full scope of journey-level work using more initiative and independent judgment. Duties are performed within standardized and well-established policies. This class is typically multi-allocated with the class of Hospital Telephone Operator II and incumbents can usually promote to the higher level when they meet the minimum qualifications and Civil Service requirements, and when they have demonstrated satisfactory performance. Experience: One year of general clerical, secretarial, office technical or office communications work. Experience operating a multi-line telephone system is desirable. Experience in a health care environment is desirable. the Hospital More Than a Hospital—A Community Partner San Joaquin General Hospital isn't just where you go when you're ill—it's a pillar of community wellness, a center for medical advancement, and a place where healing happens with dignity and respect. What began as a modest medical facility has evolved into a comprehensive healthcare system, but our core mission remains unchanged: providing exceptional care with unwavering compassion to every resident of San Joaquin County. Advanced General Medical and Surgical Care Dedicated Pediatric Services 24/7 Intensive Care Units Our outpatient facilities, including Primary Care and Specialty Clinics, are designed to meet the diverse health needs of our community. Substitutions: a) One year of business training in an approved vocational training program may substitute for the above-required experience; or b) Completion of 30 semester/45 quarter credit units at an accredited college or university may substitute for the above- required experience. *The first certification from this list will be Departmental Promotional 1026 Hospital Telephone Operator I 0:00 / 0:30

TYPICAL DUTIES

Receives and places a variety of non-emergency incoming or outgoing phone calls using an electronic telephone console and/or other telephonic equipment; provides information to callers concerning clinic schedules, visiting hours, services of the various hospital departments/ambulatory areas, locations of facilities/services, and locations of patients or hospital personnel in accordance with hospital policy. Routes or transfers calls as requested; places phone calls for employees and patients; pages and locates physicians and other persons within the hospital buildings. Provides after hours call answering services for clinics and/or physicians as requested; receives and relays messages; refers or transfers callers to other staff or locations as appropriate. Receives notice of emergency hospital codes/alarms including, but not limited to fire alarms, cardiac or respiratory emergencies, various types of trauma, hazardous spills, child abduction, bomb threats, active shooter or hostage situations; follows established protocols; announces codes on the overhead paging system; identifies and dispatches on-call responders using phone, pager, radio, group text messaging or other communication tools; monitors code status, provides regular updates and coordinates communications between involved parties as required. Contacts and dispatches non-hospital providers to incidents as assigned, such as those requiring sexual assault, clergy, public health, behavioral health, environmental health or other staff support. Maintains and updates lists and databases of physician, nurse and other responder information; maintains changing rosters of on-call or on-duty personnel designated to respond to various emergency situations; uses rosters to locate and dispatch personnel as needed. Maintains accurate logs and records of assigned communications activities; summarizes and tabulates information as requested, including information of a moderately technical, specialized or sensitive nature; codes, files and retrieves documents and records using standard alphabetical, numerical, coded and computerized filing systems; may type letters, reports or other items; may perform other general clerical duties. Maintains data pertaining to the arrival of trauma patients to the Emergency Room, including the estimated time between first notification and arrival. Monitors the functionality of telephone operations equipment and promptly reports problems to a supervisor or other staff as required.

MINIMUM QUALIFICATIONS

Experience: One year of general clerical, secretarial, office technical or office communications work. Experience operating a multi-line telephone system is desirable. Experience in a health care environment is desirable. Substitutions: a) One year of business training in an approved vocational training program may substitute for the above-required experience; or b) Completion of 30 semester/45 quarter credit units at an accredited college or university may substitute for the above-required experience.

KNOWLEDGE

Fundamental public relations and customer service techniques; modern office equipment and procedures, including personal computer systems and standard office computer software; standard filing and record keeping systems; language mechanics; correspondence and report formats; mathematical processes applicable to clerical processes.

ABILITY

Calmly and clearly receive and communicate information using a telephone, computer, paging system, radio, and other standard communication devices; efficiently and courteously obtain information from callers, identify issues, and determine where to transfer calls; take and transmit clear and complete directions and information; respond to emergency situations following established protocols; follow oral and written directions; perform multiple tasks simultaneously; utilize a variety of office procedures and equipment, including personal computers and standard office software; match names and numbers; perform basic arithmetic including addition, subtraction, multiplication, and division; communicate effectively, both orally and in writing; establish and maintain effective working relationships with others, including physicians and medical professionals.

PHYSICAL/MENTAL REQUIREMENTS

Mobility - Frequent operation of a data entry device, repetitive motion, sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting, climbing; Lifting - Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual - Constant good overall vision and reading/close‑up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking - Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological - Frequent decision making, concentration, and public contact; moderate exposure to grief and/or death; Special Requirements - Some assignments may require working weekends, nights, and/or overtime; Environmental – Work typically occurs in an indoor office environment with moderate noise levels. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) . Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

BENEFITS

Employees hired into this classification are members of a bargaining unit which is represented bySEIU Local 1021 . Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense. Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense. For more detailed information on the County’s benefits program, visit our website at under Human Resources/Employee Benefits. Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre‑tax dollars to pay for health‑related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the retirement plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appropriate MOU for details regarding holidays, accruals,use, cashability of accrued time. Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child. Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton : The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam : The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam : The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at View phone number on click.appcast.io prior to the examination date. Veteran’s Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran’s points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Rule of the List: For classifications designated by the Director of Human Resources, the entire eligible list will be referred to the department. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. #J-18808-Ljbffr TCSA