Data Center Technician I

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner. Key Responsibilities and Essential Job Functions Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively. Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment. Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities. Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets. Accurately follow Flexential Cabling Standards. Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members. Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems. Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes. Work a common hardware upgrade/replacement request. Identify information given during more complex requests as outlined by the remote hands product. Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator. Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.). Install hardware in a cabinet according to Flexential best practices. Understand OpsDB functionality. Install, label, and document power installed into customer cabinets. Can articulate process for ordering of PDUs, cable, and cabinets. Install, label, terminate, test and troubleshoot cabling consistently. Document CLX entries. Follow safety and fiber cleaning protocols. Read, understand and perform LOA verification. Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols. Maintain SLA compliance across assigned tasks. Document shift activities and complete handoffs to ensure continuity of operations. Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members. Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed. Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment. Required Qualifications Strong verbal and written communication skills. Understanding of Windows and Microsoft operating systems. Must be a self-starter, reliable and dependable. Excellent verbal and written communications skills. Strong attention to detail, making and keeping commitments and meeting deadlines. High school diploma or equivalent. 0-4 years of experience working within an IT or Data Center Support environment. Running Cable/Climbing Ladders. Effectively respond to critical infrastructure emergencies. Network/Power Monitoring. Candidates must have reliable transportation. Ability to learn quickly and apply new knowledge and skills. Assess situations and elevate accordingly, following internal procedures. Preferred Qualifications 1 year of experience working within an IT or Data Center Support environment. Previous NOC/SOC/IOC experience and/or data center experience. Some familiarity with DS1, DS3, Ethernet and dark fiber circuits. Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams. Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards. Knowledge of Windows operating systems both pc and server-side. Physical Requirements Ability to climb ladders and work aloft. Ability to work in hot and cold temperature environments. Ability to maneuver pallet jacks. Ability to lift up to 50 lbs. Ability to pull and install cabling. Limited travel may be required. This position has the following safety hazards: Compensation Base Pay Range: Hourly salary range offered for this position is estimated to be $20.00- $21.00 . However, the actual pay range depends on each candidate’s experience, location, and qualifications. Work Shift Training Shift The training schedule will be a flexible day shift and Monday through Friday for 4 weeks. The structured training program is designed equip new hires with the technical knowledge, operational processes, and safety requirements needed for success in the position. At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply. Benefits of working at Flexential Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program Benefits are subject to change at the Company's discretion. Flexential participates in the E-Verify program. Please click here for more information. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Create a Job Alert Interested in building your career at Flexential Corp.? Get future opportunities sent straight to your email. Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 #J-18808-Ljbffr