Senior Manager of Detection Operations

Job ID: 26010971Posted: 2026-08-11Location: Charlotte, NC, United States; Phoenix, AZ, United States; New York, NY, United StatesSalary: $103750 - $174750 annually + bonus + benefitsJob Function: OtherSchedule: Full timeWorkplace: HybridCareer Area: Analytics & Risk ManagementCompany: American ExpressDescriptionThe Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance postureResponsibilitiesReview and analyze potential internal fraud incidents identified through monitoring reports and business referralsConduct initial assessments to determine credibility severity and appropriate escalation and or referral pathsPrepare clear and well documented alert summaries and supporting materials for referral to investigationsMaintain accurate case records in accordance with internal policies, regulatory requirements, and quality standardsIdentify trends, patterns, or emerging risks related to internal fraud or misconductCollaborate with cross functional teams to ensure proper handling and resolution of referred alertsEnsure strict confidentiality and objectivity when handling sensitive colleague related mattersSupport continuous improvement of fraud detection and referral processesEnsure operational coverage, service level adherence, and timely escalation of high-risk incidentsSupport the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systemsContribute to reporting on detection effectiveness and operational performancePartner with investigations on case referrals and feedback loops to refine detection qualityQualifications10+ years of experience in fraud operations, monitoring, or security operations.Calm and decisive under pressureAbility to prioritize actions for the benefit of the organization to remain focused on most critical issuesInitiative and bias for action and for getting things doneProven ability in extending and maintaining strong relationships in a complex multi-national corporationStrong problem solver with the ability to use analytical methods to affect changeEffective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.Deep understanding of fraud monitoring tools, insider threat detection, and case management systemsStrong knowledge of internal fraud typologies and insider risk behaviorsProven track record of managing global operations teamsStrong collaborations skills with Technology, CEG, Legal and risk oversight functionsExperience with operational KPIs, back-office case and SLA management, and executive reporting.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsGUARDIANAbout the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.