2nd Shift Help Desk Support

Responsibilities

Sentinel Technologies is seeking a customer-focused 2 nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. This role is responsible for troubleshooting end-user hardware software operating systems mobile devices and cloud-based technology issues while delivering exceptional customer service. The ideal candidate will have experience supporting both Windows and Apple environments managing ServiceNow tickets and working independently in a fast-paced Managed Services environment.

This position requires strong technical troubleshooting skills excellent communication and the ability to efficiently manage multiple priorities while maintaining high levels of customer satisfaction and operational effectiveness.

This position is a direct hire full-time role with Sentinel. Hours are Monday-Friday 3:30pm-12:00AM. There is 4-6 weeks of training which will be conducted during first shift hours of 8:30am-5pm.

Qualifications

• 1-3 years of Help Desk Service Desk or Technical Support experience preferably within an MSP environment.
• Strong troubleshooting experience supporting Windows 10/11 Active Directory Entra ID (Azure AD) DNS and DHCP.
• Hands-on experience supporting macOS (iMacs and MacBooks) Apple iOS and Android devices.
• Experience with Mobile Device Management (MDM) Multi-Factor Authentication (MFA) and endpoint deployment technologies including Intune Autopilot and SCCM.
• Knowledge of workstation and server patch management endpoint security and remote support best practices.
• Experience using ITSM and remote support tools such as ServiceNow Kaseya JAMF Microsoft Teams Webex or similar platforms.
• Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy.
• Ability to manage multiple priorities work independently and provide excellent customer service in a fast-paced environment.
• Demonstrated ability to learn new technologies quickly adapt to changing client environments and effectively collaborate across teams.
• Valid drivers license reliable transportation proof of insurance and ability to lift up to 75 lbs. independently (150 lbs. with assistance).
• Legally authorized to work in the United States without sponsorship.
• Microsoft Azure or CompTIA certifications (A Network Security AZ-900 AZ-104 MD-102 MS-102 etc.) and bilingual Spanish skills are highly preferred.
• Legally authorized to work in the US without sponsorship
• Must demnstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation:

$55000-$650000 a year.

What you get:

We offer an energetic work environment with many corporate culture amenities competitive salary and rich benefit plan including: Medical Dental Vision 401K 529 Life Insurance Income Protection Short and Long-Term Disability Medical and Child/Elder Care Flexible Spending Account Plans Family Planning Benefits Financial Education Identity Theft Protection and Assistance Legal Services Employee Assistance Program Two weeks vacation additional paid time-off for Personal and Sick certification and hands-on training and employee discount for product services and entertainment.

Overview

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

The Know Your Rights Poster is available here