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Guest Experience Lead - Front Desk at a Bowling Center

Back Alley Bowling

Glendale, United States | Posted on 04/17/2026 If you are looking for a fun, rewarding career where you can meet some of thecoolest people (Team Members & Guests), then look no further. Back AlleyBowling offers competitive pay, 401k, Team Member Discounts, Friends &Family Discounts, and so MUCH MORE! Please see the job description below. Ifwant to join an AWESOME team, don't delay, please apply today! We are seeking Front DeskAttendants to provide the most amazing bowling experience to our Guests.Looking for individuals with some pep in their step who love to chit chat andmake Guests feel welcome. You will deliver prompt, friendly service by helpingGuests select the best bowling experience for their group, help with theselection of proper bowling equipment (shoes and balls), answer the phones anddirect calls to other departments, answer questions about all the center has tooffer, maintain cleanliness and organization of the front desk and assist otherdepartments as necessary. Summaryof Responsibilities:

  • Answer phones with theproper greeting and provides prompt and accurate information
  • Ensure maximum utilizationof lanes through efficient control of guest flow
  • Accurately assign rentalshoes, lanes, billiard tables, and lockers
  • Clean, spray and disinfectrental shoes upon return (brushing the soles)
  • Track lane availability andassign open lanes
  • Prepare for leagues,ensuring that they start on time
  • Promptly notify mechanicand/or porter of any pinsetter malfunctions and logs it on call sheet
  • Operate POS accurately andefficiently
  • Use perfect cash handlingpractices
  • Assist team members withmiscellaneous duties to prevent delays in Guest service
  • Operate the P/A system
  • Promptly assist Guests andanswer all questions, seeking help from management as needed
PhysicalDemands
  • Constantlyrequired to stand
  • Constantlyrequired to walk, including up and down stairs
  • Mustbe able to lift or carry 10 pounds or less
Abilities required:
  • Friendlyand outgoing personality
  • Mustbe able to get along with other team members
  • Mustbe willing to work a variety of shifts: day, night, and weekends
  • Mustcommunicate effectively to the guests, team members, managers
  • Mustbe clean and organized
  • Excellentinterpersonal skills
Requirements Previous Cash Handling Experience Preferred Must be atleast 18 years of age or older #J-18808-Ljbffr Back Alley Bowling

Vacancy posted 1 day ago
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