Receptionist

Job Description

Job Description

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

Appalachian Community Services (ACS), an ncgCARE partner, is seeking a friendly, organized, and service-oriented Receptionist to be the first point of contact for our clients and visitors. In this essential role, you'll help create a welcoming environment while supporting the daily operations of our clinical teams.

As the face of our front office, you'll have the opportunity to make a meaningful impact on the client experience by ensuring every interaction is handled with care and professionalism. You'll assist clients with service inquiries, manage appointment schedules, and support smooth communication across our teams.

Each day, you'll take on a variety of administrative responsibilities—from answering and directing calls with efficiency and warmth to managing clinician calendars and collecting service fees. You'll help prepare records for daily appointments and maintain compliance with HIPAA, Medicaid, Medicare, and agency policies.

This is more than a front desk role—it's a chance to be part of a purpose-driven team working to support individuals and families in our community. Your attention to detail, ability to multitask, and customer-first attitude will be key in helping our operations run smoothly and our clients feel truly supported.

As an Receptionist, you will:

• Answers phone calls, transfers to the appropriate parties, is courteous to the public, collects fees for services, assists consumers with questions regarding services available, etc.
• Manages clinician calendars, schedules appointments, and prepares records for the daily appointments.
• Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, documentation completion, agency policies and procedures, and HIPAA.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $16.09 - $20.66

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Greet clients and answer phone calls.
• Schedule appointments and manage calendars.
• Help with office paperwork and payments.
• Keep client information private and follow rules.

Responsibilities

• Answer and direct phone calls.
• Schedule client appointments.
• Organize files and prepare records.
• Help clients with questions and payments.

Qualifications

• Must possess a high school diploma and at least one year of of administrative experience.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You'll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.