Pre-Admission Specialist (PM)

We empower children, youth and families to flourish in vibrant communities. Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys Our mission is to empower children and families to achieve health and well-being through innovative mental health services. We serve thousands of children and families annually We are inspired by our staff of caring and committed professionals We are seeking passionate people to join our team As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families. We offer services in our offices, at schools, and in homes. Together, we seek to create stronger, more resilient communities Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help. The Position: We are seeking a full‑time Bilingual Pre-Admission Specialist (PM) for our Balboa facility in Northridge. The Pre‑Admission Specialist is primarily responsible for the day‑to‑day functioning of the Reception department and for the daily check‑in of all clients, obtaining financial information and assisting clients with paperwork as needed. What You’ll Do: Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis Handles calls from clients and assists in re‑scheduling appointments. Checks in clients arriving for appointments and notifies clinician of client’s arrival Updates appointment status of check‑in screen for missed appointments and client cancelations. Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed. Creates the enrollment and Intake folders for in office and field‑based appointments. Responsible for entering all weekly schedules and daily schedule changes for all clinical staff. Responsible to receive client cancelation calls of client appointments. Complete activity for all appointments cancelled through reception and for all no‑show appointments by completing non‑billable progress note. Hours: Monday‑Thursday 11:00am – 8:00pm with one‑hour meal period, Friday 8:30am – 5:00pm with 30‑minute meal period Fully on‑site Starting Salary: $20.00 per hour Qualifications Bilingual in English and Spanish required Ability to prioritize, plan work activities and use time effectively. Ability to communicate effectively, clearly and concisely in an oral and written manner. Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments Minimum of 2 years’ experience in a medical or mental health agency office setting H.S. Diploma or GED with some college preferred We’re building a diverse, inclusive team You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together. CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace CFGC promotes professional development and a healthy work‑life balance Educational Assistance Reimbursement Great training/learning opportunities Supportive, friendly work environment that prioritizes YOU Work‑life balance – flexible time off policies Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be. Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies! Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program *This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Childguidance