Express Automotive Service Advisor

Express Service Advisor

We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction.

Key Responsibilities:

• Customer Service Excellence
• Greet customers promptly and professionally as they arrive for service appointments.
• Provide accurate, detailed information to customers regarding service needs and timelines.
• Deliver an exceptional customer experience by providing world-class service at every touchpoint.
• Follow up with customers regarding the completion of service and ensure their satisfaction.
• Scheduling & Appointment Management
• Schedule service appointments efficiently, ensuring optimal use of service bays and technicians' time.
• Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner.
• Work closely with the Service Department to coordinate appointment availability and resources.
• Upselling & Recommendations
• Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle's needs.
• Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements.
• Proactively inform customers about new service offerings, promotions, and seasonal maintenance.
• Pre-Delivery Inspections (PDI) & Accessory Processing
• Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery.
• Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers.
• Coordinate with the Parts Department for necessary accessories and parts needed for services.
• Administrative Duties
• Prepare and maintain accurate service records, customer profiles, and work orders.
• Ensure proper documentation of all services performed and upsold items.
• Handle service-related paperwork efficiently and accurately.
• Collaboration with Team Members
• Work closely with service technicians and the parts department to ensure timely service and delivery.
• Communicate effectively with the Service Manager to address customer needs and service concerns.
• Assist with inventory management of parts and accessories as needed.

Qualifications:

• Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred.
• Knowledge of vehicle maintenance, repairs, and service offerings.
• Experience in upselling products and services is a plus.

Skills & Attributes:

• Strong customer service and communication skills, with a focus on building positive relationships.
• Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.
• Detail-oriented, with excellent organizational and time-management skills.
• Positive attitude and the ability to work well in a team-oriented environment.
• Problem-solving mindset with the ability to address customer concerns efficiently.
• Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus).

Availability:

• Must be able to work a flexible schedule, including Tuesday through Saturday.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on vehicles, parts, and service.

If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.