Systems Services Support Engineer (Linxux/AWS )

Systems Services & Support EngineerDynamic Work schedule - This is 5 days on site a month in the same week then the remainder of the month is working from home. If your candidate is not open to this please tell them they will not be considered. Fidelity determines the week they are working onsite, not the candidate.Location: NCMust Have:Excellent communication and crisis co-ordination skills8+ Years working with LINUXStrong background with AWSExperience specific to CI/CD, automation, Linux and AWS CloudExperience with Site Reliability Engineering SRE Best PracticeFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Services & Support Engineer to work in Fidelity’s Asset Management technology group in Durham, NC.The Common Platform Solutions team supports Fidelity’s development teams with platform capabilities through common solutions and frameworks delivered in a scalable infrastructure. These services are provided and supported in collaboration with our business partners, to help advance their business objectives with a focus on operational excellence, cost efficiency, innovation and close business alignment. We work closely with our business and systems partners to deliver technology solutions to the complex needs of our customers. We have exciting and challenging problems to solve and prioritize working collaboratively in a friendly environment. This team manages the stability and business continuity for several development frameworks, application components, infrastructure/hosting and enterprise-level services. Our support practice serves as a main contact for business partners and is comprised of “operationally-minded and technically oriented” engineers that provide assistance, triage and resolution of platform-related issues. In this role, you will work either a morning or evening US-based shift (which includes a Saturday or Sunday).For the shift: it is important that all candidates know the shift changes weekly depending on team members schedules. The team is responsible for support 7 days a week from 8am EST to 10PM EST and then an offshore team takes over.Sun-Thur 08:00-16:30 Morning Shift (8am-4:30PM) Tues-Sat 08:00-16:30 Morning Shift (8am-4:30 PM) Sun-Thu 13:30-22:00 Afternoon Shift (1:30 PM -10 PM) Tues-Sat 13:30-22:00 Afternoon Shift 1:30PM - 10 PMThe Expertise You HaveBS or higher education in Computer Science or Software Engineering degree program.7+ years technical Systems Operations experience, preferably in an ITIL support capacity, Help Desk or similar role.7+ years’ experience in Linux/UNIXPreferred Apache Tomcat web server administration & support experienceExperience using and supporting any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS CloudwatchExperience with AWS Cloud migrations and managing applications in AWSExpertise with Site Reliability Engineering ensuring long-term sustainability and operational resilienceCI/CD tools, AWS, scripting such as Python, PerlPreferred experience with administrating Enterprise Messaging Products such as Kafka and TIBCO Enterprise Message ServiceThe Skills You BringSuperb communication and crisis co-ordination skillsAny AWS certification is helpful. Architect / Developer / SysOps.Demonstrated experience in supporting production environments for application built on technology components Java, Tomcat, Oracle & InformaticaExperience with Site Reliability Engineering SRE Best PracticeExperience with Shell scripting and Ansible automationMultitask and being able to prioritize effectivelyStrong analytical skillsTroubleshoot and resolve issues during Major or Minor incident callProvide Level 1 and Level 2 Application support for production and non-production environmentsInvestigate and resolve system generated alertsInvestigate and resolve user raised incidents and service requestsCoordinate with different teams for incident resolutionRaise issues to engineering teams if issues are beyond scope