Advanced Medical Support Assistant

Advanced Medical Support Assistant

The Advanced Medical Support Assistant at a Community Based Outreach Clinic (CBOC) coordinates with the patient care team to review clinic utilization using various reports, ensures clinic setup is closely monitored to support clinic needs, and makes necessary adjustments. Develops and maintains effective communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Duties include participating in team huddles and meetings to manage and plan patient care, setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs. Work with the team to reinforce the plan of care and self-help solutions and enter appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit, procedure, and manages the electronic wait list to verify and validate accuracy and resolve issues. Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions. Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists to determine whether patient is vested. Educates providers about shared patients and brings to the attention of the provider.

Work Schedule: 8:00am - 4:30pm, Monday - Friday

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 40845-F

Permanent Change of Station (PCS): Not Authorized