LOAN SERVICING ASSISTANT
American Pacific Mortgage
In Office PositionThis is an in office position.Primary JobThe team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.Essential Duties and ResponsibilitiesCustomer Service: Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills.Working with investors to resolve borrower issuesPayment Processing: Payment posting accurately and timely (24-48 hours)Curtailment processingGeneration and mailing of Transfer Letters, Welcome Letters and Payment CouponsEscrow Administration: Generation of Escrows Due ReportsPayment of escrow items per Investor requirements Requesting refunds from investors for escrow payments as needed and follow through until funds are receivedNotifying MI companies of loans soldLoans Paid in Full Issue Payoff DemandsProcess through release of lienSub-Servicer Oversite: Assist with monthly audits of our sub-servicerCollections: Contact borrowers in a respectful but effective manner to collect payments that are due to usOther departmental functions as required
Vacancy posted 1 day ago
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