Learning & Development Manager

Learning & Development Manager

The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs. Serving as a facilitator, the L&D Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property.

What you'll be doing

• Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
• Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
• Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
• Become a trusted partner and influencer with all department leaders and have a full understanding of their teams and training requirements
• Assist with miscellaneous Talent & Culture functions, as needed

Who are you

• Passionate about creating luxury experiences and teaching "how-to"
• Experience as a training facilitator having a track record of impactful and effective program delivery
• Excellence relationship building skills with the ability to truly connect an audience
• Strong attention to detail and advanced preparation.
• Self-starter and always proactive with the ability to work in a fast-paced and changing environment
• Experience within the hospitality industry as a trainer is preferred
• B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
• Bi-lingual (English/Spanish) is desirable and preferred

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.