Community Health Worker - Pierce County

Job Description

Job Description

This position is Remote, however; the Candidate will be expected to reside in and travel throughout Pierce County. 

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

• Strive to apply an equity lens to all our work. 
• Reduce health disparities. 
• Become an anti-racist organization. 
• Create an equitable work environment. 

About the Role

The Community Health Worker serves as a liaison between health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. They also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.

To be successful in this role, you:

• Three (3) years of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness.
• Are comfortable working with at-risk populations, communities of color and sourcing local resources for persons with behavioral and/or physical health needs.
• Experience using a health plan care management system or electronic medical record system.
• Have a high school diploma or equivalent.
• Are a certification Peer Specialist if you do not have minimum experience and education requirements.
• You may have other special skill sets such as speaking another language or certification as a Community Health Worker. Have a valid state issued drivers’ license and maintain an acceptable driving record and transportation.

Essential functions and Roles and Responsibilities:

• Responsible for engaging prospective care management program participants who have been identified through data analysis and referral sources to likely benefit from care management program offerings.
• Provides community outreach services including home visits, assisting individuals with accessing transportation services, educating enrollees on healthy behaviors, and providing information on community resources.
• Provides follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication, and medical appointments, upon request from the care management team.
• with care managers in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic and/or face to face outreach.
• Provides oral and/or written status updates regarding client alerts, progress and needs to responsible care managers and providers, legal mandate, or other care plan affiliates as needed to assist the program and enrollees. Ensures case documentation is consistent with policies and procedures.
• Provides scheduled activities that promote socialization, recovery, self-advocacy, development of natural supports, and maintenance of community living skills.
• Provides information to increase the enrollee's knowledge about his or her health conditions and improve adherence to prescribed treatment.
• This position requires traveling on behalf of the Company and working in the field at least 50% of the time. It is essential that a current driver’s license, proof of insurance and an acceptable driving record are maintained.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Ability to show compassion toward others.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Proficient skills using Microsoft Word, Excel, and Outlook.
• Ability to drive.
• Ability to collaborate with team members.

Note: If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History:  includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency
• Vaccination requirement (CHPW offers a process for medical or religious exemptions).
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Non-Exempt and is eligible for overtime and has a 5% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.

CHPW offers the following benefits for Full and Part-time employees and their dependents: 

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

  Sensory/Physical/Mental Requirements:

Sensory* :

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical* :

• Extended periods of sitting, computer use, talking, and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion

Mental :

• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.