Product Manager - Order Management - Dallas, TX

Job Summary Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience – the workflow, status management, and customer-facing order operations that sit on top of the Order Platform. Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams. Responsibilities Define, develop, and manage the lifecycle of Order Management operational capabilities from concept through launch to ongoing evolution. Manage the Order Management roadmap including workflow features, status management capabilities, and operational reporting. Gather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers into the roadmap. Involve engineers, designers, and other stakeholders to create a shared vision and clear goals for Order Management operations. Integrate insights from operational pain points and user research to refine the roadmap. Conduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teams. Translate operational pain points and persona‑specific requirements into product capabilities. Partner with the Order Management Process Architect on discovery and definition‑of‑ready, ensuring capability readiness before execution sprints. Maintain collaboration with the PA on definition‑of‑done and acceptance criteria. Maintain relationships with the Order Platform pillar and coordinate cross‑pillar priorities and development work. Coordinate with peer sub‑pods and partner with Service Delivery organization on operational requirements and feedback. Create and prioritize the Order Management backlog, refining details with the team. Collaborate closely with Order Platform scrum teams to provide clear direction on epic and user story requirements, using SAFe‑aligned prioritization. Use tools and data analytics to draw insights from Order Management workflow usage and inform product improvements. Track adoption metrics, cycle time improvements, and operational outcomes. Define test cases and acceptance criteria, and participate in UAT post enablement testing. Manage stakeholder expectations within Service Delivery and across the Order Platform pillar. Build effective relationships with CPMs and Service Delivery operations leaders and communicate appropriately. Deliver Order Management workflow capabilities in year 1 with measurable operational improvement. Establish strong working relationships with Order Platform and operational stakeholders. Document Order Management operational scope and integration points. Establish smooth handoff patterns between operational and technical ownership. Qualifications High School/GED required. 5+ years product management experience, with a track record in order management or operational product roles. Demonstrated experience with Salesforce Revenue Cloud and Order Management. Strong understanding of B2B order operations – order status, modifications, holds, escalations, status reporting. Customer and persona analysis experience to translate operational needs into product capabilities. SAFe Agile experience, including PI Planning, Capability/Epic management, and WSJF prioritization. Excellent stakeholder management skills. Comfort working with shared build capacity in a sub‑pod. Preferred Qualifications Salesforce Order Management Specialist certification. Experience with order operations in telecom, data center, or comparable B2B infrastructure. Background in operations‑led product management. SAFe certification. Experience with market, competitive, and customer analysis for product positioning. Business case development experience for product investment. Benefits & Compensation Targeted pay range: Canada – Toronto: CAD 139,000–209,000 / Annual; United States – Dallas: USD 136,000–204,000 / Annual. Base salary only; bonus, equity, and benefits may be offered. Location Dallas, Texas, United States. #J-18808-Ljbffr VetJobs