Customer Service Representative (CSR)
Caliber HQ | BNA
Job Description
Job Description
Job Summary: ** This is not a Remote job**
We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our team. The ideal candidate will provide exceptional customer support by answering inquiries, booking transportation, some dispatching, and ensuring a positive customer experience.
4x10 and/or 8x5 shifts available (including rotating weekends/ holidays)
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer concerns in a professional and timely manner.
- Scheduling and coordinating non-emergency medical transportation (NEMT) rides.
- Maintain accurate customer records.
- Collaborate with team members to improve customer satisfaction.
- Follow company policies and service standards.
Qualifications:
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with computers and customer service software.
- Positive attitude and strong work ethic.
** Please upload resume**
Benefits:
- Competitive pay
- Paid training
- Health, dental, vision, and life insurance (after 90 probation)
- Paid time off
- Opportunities for career growth
Apply Today!
If you enjoy helping people and thrive in a fast-paced environment, we'd love to hear from you. Submit your resume and application to be considered.
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Powered by Homebase. Free employee scheduling, time clock and hiring tools.Vacancy posted 10 days ago
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