Information Technology Technician

IT Technician (Level 1 / Level 2) | Dover, NJ | Full-Time | On-Site | $40,000 - $55,000 A rapidly growing IT services provider supporting major enterprise and financial-sector clients is seeking multiple Level 1 and Level 2 IT Technicians to join its expanding team. This is an excellent opportunity for hands‑on technicians who enjoy working across desktop support, infrastructure, and data center environments. Successful candidates will support critical client operations while gaining exposure to large‑scale technology deployments, migrations, and enterprise infrastructure projects. What You'll Be Doing Provide technical support for desktops, laptops, printers, mobile devices, and end users Troubleshoot Windows operating systems, Microsoft 365, Active Directory, and user account issues Install, configure, and maintain hardware and software Perform asset management, equipment deployment, and inventory audits Support network troubleshooting, including basic wired and wireless connectivity issues Document technical work and update ticketing systems Rack and stack equipment, perform cabling and patching activities, and assist with hardware deployments Support data centre operations, including equipment installations, decommissions, and hardware replacements Escort vendors and support facility access requirements where required Participate in after‑hours support and on‑call rotations Travel to client locations as needed Troubleshoot server, network, firewall, and infrastructure‑related issues Support Windows Server environments and related technologies Handle escalated tickets and complex technical incidents Assist with on‑site installations, upgrades, and project work Provide technical guidance and escalation support to junior technicians What We're Looking For: Required 1+ years of IT support experience Strong customer service and communication skills Experience supporting Windows environments and Microsoft applications Knowledge of Active Directory, Microsoft 365, and desktop troubleshooting Ability to work independently and in client‑facing environments Highly Desired Hands‑on data center or colocation experience Rack and stack deployments Structured cabling and patch panel work Hardware refresh, migration, or deployment project experience #J-18808-Ljbffr Franklin Fitch