Program Support Coordinator

Program Support Coordinator (Administrative)

ESSENTIAL FUNCTIONS

60% DIRECT CARE STAFF COORDINATION

Ensure that all shifts are scheduled and covered. Instruct, support, and monitor direct care staff regarding their interactions with clients. Instruct, support, and monitor direct care staff in methods, approaches and techniques in caring for clients. Intervene in methods, approaches, techniques and interactions where deemed necessary. Provide ongoing support and feedback to direct care staff to continually improve the level of care provided to clients. Provide 24-hour emergency support to direct care staff. Effectively communicate information, concerns, requests, delegation of assignments and expectations in a timely manner. Ensure appropriate disciplinary action is taken and properly documented, if needed. Rotate responsibility of emergency after-hours pager with other PSCs.

30% CLIENT CARE COORDINATION

Effectively communicate information, concerns, requests, and expectations regarding clients in a timely manner. Facilitate and monitor individual service plans. Schedule staff service hours based on supports requested. Initiate/coordinate communication with others involved with client care. Provide 24-hour emergency support to clients. Ensure that all DDA, RCS or other governmental reporting requirements are completed accurately and submitted within established time frames. Support and instruct clients in maintaining and developing relationships with family, friends, and community members, using skills in conflict resolution, bridge building and responsible community participation. Support clients to have power, control and ownership of their personal affairs and to make choices/decisions. Support and respect clients expressed preferences in following schedules and routines unless behavioral plan directs otherwise. Encourage clients to pursue and explore individual interests through community resources, associations, clubs, etc.

10% OTHER

Keep Branch Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents. Develop and maintain checklist/tickler and/or other types of monitoring system for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedures requirements. Report and document all circumstances that suggest any health or safety risk to clients and/or employees. Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments and WACs are properly followed and/or met. Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met. Follow all established safety guidelines. Follow and document training and behavioral plans as directed by supervisor or consultant. Administer First Aid and CPR, as needed. #J-18808-Ljbffr COMMUNITY LIVING in