STRMM Network Engineer

STRMM Network Engineer – Aberdeen, MD Salary: $150k Essential Duties & Responsibilities Monitor Terminal Connections: Continuously monitor connectivity and health of all site terminals. Utilize SolarWinds (or similar NMS tools) to track uptime, latency, and performance issues. Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs. Troubleshoot Connectivity Issues: Proactively diagnose and resolve terminal and network connectivity issues; engage with site teams for real‑time troubleshooting and feedback. Escalate Problems: Route unresolved issues to Tier 2/3 engineers or vendors; coordinate resolution efforts across internal and support teams. Maintain and Update Documentation: Maintain accurate logs of configurations, incidents, and resolution paths; document site terminal network architecture and keep changes up-to-date; assist in creation and enforcement of desktop/network management policies and enterprise best practices; maintain inventories of hardware/software versions for SATCOM systems. Perform Regular Check‑ups: Conduct periodic status checks and preemptive diagnostics; schedule preventive maintenance activities to reduce downtime. Collaborate with Other Teams: Interface with Helpdesk and engineering teams to resolve complex issues; maintain open communication with on‑site personnel and stakeholders. Provide Reports and Alerts: Generate and distribute regular system performance reports; monitor for alerts and initiate response procedures promptly. Support System Improvements: Identify improvement opportunities for network resiliency and monitoring; implement upgrades and support virtualization efforts to optimize infrastructure; support and maintain centralized software repositories for STRMM/SATCOM builds. Required (Minimum Necessary) Qualifications Bachelor’s degree in IT, Networking, Cybersecurity, or related discipline. CompTIA A+, Security+, Network+ or CCNA/CCNP certifications. Four (4) years in IT customer support and two (2) years experience in a military environment. Ten or more years of experience in network support, NOC operations, or infrastructure roles. Knowledge, Skills, Abilities, And Other Characteristics Active Secret Clearance. Strong experience with monitoring tools such as SolarWinds, PRTG, or similar. Proven experience in troubleshooting network and connectivity issues. Working knowledge of IP networking, DHCP, DNS, firewalls, and routing protocols. In-depth understanding of networking protocols like OSPF, multicast, and QoS. Experience maintaining technical documentation. Working knowledge of VoIP and other communication protocols. Willingness to travel to OCONUS sites as required. Active Secret clearance or ability to obtain and maintain DoD security clearance. Cisco CCNA or CCNP. CompTIA Security+. Linux (RED HAT) experience a plus. Hands‑on experience with network security devices and enterprise network management systems. Understanding of STIGs, RMF, and network hardening practices. Preferred Familiarity with CodeMettle or similar network/edge node monitoring platforms. Experience with virtualization technologies (VMware, Hyper‑V). Background supporting DoD environments or military communications systems. CompTIA Network+ certification. Familiarity with remote access/VPN configurations, remote terminal systems. Additional Qualifying Factors Must pass a pre‑employment drug screening and have acceptable background check results. Must obtain and maintain appropriate clearance levels required by the contract; able to access military installations. Work Environment Employees must maintain a constant state of mental alertness and situational awareness; reasonable accommodation may be made for disabilities. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law. #J-18808-Ljbffr