Service Advisor

Service AdvisorTake your career to the next level as a Service Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields.Are you high energy, a self-starter, serious minded, capable of initiating and building productive relationships? If yes, Penn Power Group, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration is currently accepting resumes for a Service Advisor.You have:The ability to respond to inquiries regarding the company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.Skills to promote and sell our company's servicesThe ability to assess needs and promote alternative products and services.Coordinates activities with other internal departments to meet customer needs.Strong servicing experience where under immediate supervision, and in accordance with established procedures, performs tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity.Prior Truck/Automotive Service/Dealership experience.You might also have:Experience in opening, reviewing, communicating status to customer and closing of repair orders.Processes and/or expedites customer ordersExcellent customer service skillsExperience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirm salesCoordinating skills to communicate activities with other internal departments to meet customer needs.Strong written and verbal communications, along with strong telephone skills are a must.We offer:Competitive salaryComprehensive benefits including medical, dental and vision insurance401(k)On-going paid trainingTuition ReimbursementA fun work environment where our teammates feel appreciated.Environmental job requirements and working conditions:Spend most of each day at a desk environment wearing a phone headsetMust possess a valid driver's license and be able to visit customer sites as requiredPerson in this position needs to occasionally move about inside the office to access file cabinets and office machineryMust have the ability to walk/stand throughout the daySmall warehouse environment, in addition to what is found in an automotive/diesel repair shop.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any timeAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities