Optician / Optical Associate

Job Description

Job Description

At our practice, we invite you to rethink eye care. We focus on prevention through specialty care, take the time to provide empowering education, and deliver compassionate care to every single patient. We are seeking a dedicated Optician / Optical Associate to join our team, bridging technical optical expertise with warm, well-rounded patient care.

What You'll Do

Optical Dispensing & Patient Service

• Prescription Interpretation: Analyze and interpret eyeglass and contact lens prescriptions.
• Styling & Selection: Guide patients in selecting frame styles and lens options (e.g., anti-reflective coatings, UV protection, progressives, high-index materials) suited to their vision needs, lifestyle, and budget.
• Ocular Measurements: Accurately measure pupillary distance (PD), seg height, vertex distance, and frame tilt.
• Dispensing & Fitting: Provide a warm delivery experience, verify lens accuracy/cleanliness, and perform precise custom adjustments and repairs.
• Troubleshooting: Resolve spectacle adaptation concerns in coordination with the doctor.

Practice Teamwork & Administrative Support

• Front-Desk Support: Cross-train to support front-office duties, including answering phones, scheduling and confirming appointments, and triaging patient requests.
• Fee Collection: Process checkout transactions, calculate insurance co-pays/discounts, and handle payments.
• Patient Hospitality: Greet every patient immediately with a smile, listen attentively to their concerns, and deliver a "gold standard" compassionate care experience.

Optical Lab & Inventory

• Quality Assurance: Inspect finished eyewear using manual or automated lensometry before patient delivery.
• Lab & Order Operations: Edge/surface lenses when applicable, manage lab orders, and track product deliveries.
• Display & Compliance: Maintain a clean, inviting dispensary, manage frame inventory, and uphold strict HIPAA privacy standards.

What We’re Looking For

Qualifications & Experience

• Education: High school diploma or equivalent required. A two-year technical associate degree in Ophthalmic Dispensing or an official apprenticeship completion is preferred.
• Certifications: CPO (Certificated Paraoptometric) or ABO (American Board of Opticianry) certification preferred. NCLE certification is a plus.
• Experience: 1–2 years of experience in an optical dispensary, optometry practice, or medical/retail customer service setting preferred.

Key Skills & Traits

• Strong knowledge of optics, lens materials, frame construction, and optical tools (lensometer, pupilometer).
• Ability to seamlessly balance reception duties (phones, payments, scheduling) with optical fitting and styling.
• Excellent communication, telephone etiquette, and a professional, welcoming demeanor.
• Compassionate problem-solver with a true team-player mindset.

Physical Requirements

• Ability to stand, sit, and move through the reception and optical areas throughout the workday.
• Fine manual dexterity and hand-eye coordination for working with small optical tools and frame components.

We invite you to rethink eye care and focus on prevention through specialty care. Our practice is dedicated to providing thorough patient education that empowers individuals, ensuring every person who walks through our doors receives compassionate, high-quality care. In addition to primary eye care, we offer specialized clinical testing and rehabilitation for neuro-optometric vision patients.

If you are empathetic, versatile, and passionate about patient care, we’d love to welcome you to our team!

Company Description

We invite you to rethink eye care and focus on prevention through specialty care. Our practice is dedicated to providing thorough patient education that empowers individuals, ensuring every person who walks through our doors receives compassionate, high-quality care. In addition to primary eye care, we offer specialized clinical testing and rehabilitation for neuro-optometric vision patients.\n\nIf you are empathetic, versatile, and passionate about patient care, we’d love to welcome you to our team!