Customer Experience Representative

Employee Type FT Exempt Description Company Overview StyleCraft and Gamma+ are two of the fastest-growing names in men’s grooming, beauty, and professional barber tools. As a family-owned company with deep roots in innovation and culture, we’re building something special — bold brands, powerful products, and a team that truly works together. Our commitment to design and functionality sets us apart in the grooming industry. We move fast, collaborate tightly, and value people who take ownership and pride in what they do. With explosive growth across retail and pro channels, we’re looking for someone who thrives on turning creative chaos into streamlined execution. At Stylecraft, we believe a positive workplace empowers our team members to thrive and contribute their best. Why should you join our winning team, because we provide: Competitive wage with opportunity for growth. Stable, full-time schedule in a growing company. Training and development opportunities for long-term advancement. A positive, inclusive team environment with a strong focus on quality and accountability. We are seeking a Customer Service to join our dynamic team located in Boca Raton, FL. THIS POSITION IS BASED IN BOCA RATON, FL - NO REMOTE WORK Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer service across multiple channels. This paid position offers an exciting opportunity to grow your administrative and client support skills within a vibrant team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide customer service for the e-commerce platforms and social media, such as, but not limited to, Target, Salon Centric, eBay Respond to inquiries and assist the warranty process Answer customer inquiries and provide product information via phone calls, chatbot and emails Troubleshoot and provide technical support, guidance and resolve customer issues related to our beauty and barber tools, ensuring timely and satisfactory resolutions. Utilize computer skills to manage emails Collaborate with other team members to address customer concerns and improve overall service quality Demonstrate strong follow-up skills to ensure customer satisfaction and retention. Maintain a high level of detailed orientation and organization to accurately document customer interactions and resolutions. MAP software management Support TikTok Live Shop initiatives Address social media reviews and feedback Report issues to the Engineering and Product Development teams from e-commerce platforms (when necessary) Attend TikTok seminars and academy sessions Other duties may be assigned ABILITIES Proficiency in computer skills, including email management and documentation. Ability to troubleshoot customer issues and provide effective solutions. Ability to write and correspond effectively through email. Ability to speak effectively with customers or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Posses’ excellent organization skills and attention to detail to manger customer interactions efficiently. EDUCATION, EXPERIENCE, and TRAINING: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. #J-18808-Ljbffr