Senior Product Associate, Small and Mid-sized Business Payments

Job Description

Join a collaborative team where your creativity, customer focus, and drive for continuous improvement directly shape the products small business customers rely on every day. You'll work in an environment that values innovation and gives you the tools and support to make a real impact.

As a Senior Product Associate in the Small and Mid-sized Business Payments team, you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers. You will leverage your expertise in product development and optimization, supported by user research and customer feedback, to create innovative products and improve existing offerings — managing backlogs, writing epics and user stories, and collaborating with product and engineering partners across the payments organization.

Job responsibilities

• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Write requirements, epics, and user stories to support product development in coordination with product managers, UX/CX designers, architects, and engineering partners
• Collaborate with Agility Leads and scrum masters to facilitate successful Release Planning, Sprint Planning, Sprint Reviews, and Retrospectives
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready along with production validation
• Participate in production-ready go/no-go release decisions and production validation testing
• Partner closely with product managers, developers, operations, and production support teams to research and resolve issues or defects that impact the customer experience

Required qualifications, capabilities, and skills

• 3 years of experience or equivalent expertise in Agile product management, business analysis, or a related area
• Proficient knowledge of the product development life cycle, including discovery, requirements definition, writing stories with clearly defined "definition of done," use cases with clear acceptance criteria, and related technical details
• Effective verbal and written communication skills for engaging with both business and technical stakeholders and leadership
• Self-starter with strong problem-solving skills, attention to detail, and the ability to analyze complex business processes
• Understanding of development processes, application integration, database usage, and cloud-based microservices (e.g., Kafka, APIs)
• Proficiency with JIRA, Microsoft Office tools, and Confluence

Preferred qualifications, capabilities, and skills

• Experience working in financial services, retail banking, or payments

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.