Program Assistant

Job Title: Program Assistant – Education Assistance Program Location: Pensacola, FL (Hybrid – 3 days onsite per week) Reports To: Assistant Manager Experience Level: 1–5 years Compensation W2 (with 56 hours PTA): $20.00 – $26.00 per hour Position Summary We are seeking a detail-oriented, service-driven Program Assistant to support our Education Assistance Program. This role plays a critical part in delivering a seamless experience for employees pursuing educational development by managing cases, processing reimbursements, coordinating registrations, and supporting payroll and compliance activities. The ideal candidate is highly organized, responsive, and comfortable working across HR, payroll, and finance teams while handling multiple priorities in a fast-paced environment. Key Responsibilities Case Management Serve as the primary point of contact for team members enrolled in the Education Assistance Program Track and manage cases from initial submission through completion Respond promptly to inquiries and provide ongoing program support Reimbursement Processing Review and validate documentation for tuition and fee reimbursements Ensure adherence to program policies and eligibility guidelines Partner with finance and payroll to process reimbursements accurately and on time Registration Coordination Assist employees with course and program registration, as applicable Maintain records of approved institutions, programs, and courses Monitor deadlines and ensure timely submission of required documentation Payroll & Compliance Support Collaborate with payroll to ensure correct tax treatment of reimbursements Maintain confidentiality and compliance with data privacy and employment regulations Support audits, reporting, and compliance requirements related to the program Program Support & Improvement Identify opportunities to streamline workflows and improve the employee experience Assist with updating program documentation, FAQs, and internal communications Support data collection and reporting for program evaluation Qualifications Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience) 2+ years of experience in program administration, HR operations, or employee benefits Strong organizational skills with exceptional attention to detail Excellent written and verbal communication skills Proficiency in Microsoft Office Suite Experience with ServiceNow or other case management systems preferred Familiarity with payroll processes and education reimbursement programs is a plus About Seneca Resources At Seneca Resources, we are more than a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals with opportunities that support long-term growth and meaningful impact. Our consultants enjoy competitive compensation, comprehensive health, dental, and vision benefits, 401(k) retirement plans, and the support of a dedicated team that advocates for their success. Seneca Resources is proud to be an Equal Opportunity Employer , committed to fostering a diverse and inclusive workplace. #J-18808-Ljbffr