Specialist, Financial Counseling

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Opportunity This is an onsite position located at Tower - Reading Hospital in West Reading, PA. The Inpatient Financial Counseling Specialist performs benefit education and validation, face‑to‑face review of inpatient benefits, authorization, and collection of inpatient, observation, and outpatient liabilities. The role requires accurate verification and calculation of patient liabilities, collection of patient payments, and may require nights, weekends, and holidays as needed. Key Responsibilities Assess and collect patient liabilities including copays, deductibles, co‑insurance, and balances after financial assistance. Utilize face‑to‑face communication with patients during their stay to collect estimated patient liability. Work with various patient access, insurance eligibility, and follow‑up reports as assigned. Facilitate daily in‑house call reviews to validate patients have a valid payor source with authorization. Complete pre‑registration and registration tasks, attempting to collect the patient’s financial liability. Monitor missed collection opportunities for potential process improvements; make at least 3 attempts each day to visit a patient’s room if previously preoccupied. Document all accounts with a patient liability daily. Make follow‑up phone calls to patients unable to make payment while in‑house. Send letters to patients’ addresses post‑discharge detailing an estimated liability and payment options. Assist with consent to treat, observation, Medicare messages, and other registration‑related forms if applicable. Assist eligibility specialists in verification of insurance, Medicaid, and charity processing. Run a daily census to determine patients with potential eligibility. Collect and organize outpatient orders related to future and current dates of service using revenue cycle systems. Experience We Love 1+ years of customer service experience. Inquisitive and open to innovation, including AI, to improve processes and patient experiences. Required Qualifications High School Diploma or GED. CRCR (Certified Revenue Cycle Representative) within 6 months of hire (company paid). Benefits Bonus incentives. Paid certifications. Tuition reimbursement. Comprehensive benefits package. Career advancement opportunities. Ensemble is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. Employment Disclaimers – Ensemble #J-18808-Ljbffr