Technical Support Engineer, II

Technical Support Engineer

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Credit Union Solutions Support is seeking a technically savvy professional to join our team as a Technical Support Engineer, delivering excellent support to our Credit Union Solutions clients. This position uniquely blends system administration with hands-on technical and production support across both hosted and on-premise environments, giving you exposure to a wide range of technologies and infrastructure.

In a fast-paced, client-focused environment, you will troubleshoot complex issues, analyze system logs, manage batch processes, and work with command-line tools across Linux, Unix, and AIX servers. You will manage incoming cases, provide critical technical support to ensure the stability, performance, and reliability of mission-critical systems. You will play a key role in delivering high-quality support by identifying root causes and driving timely resolutions.

We are looking for someone with a strong commitment to excellence, a customer-centric mindset, and a self-motivated approach. This team operates in a 24/7/365 environment, offering a dynamic opportunity to grow your technical expertise while making a meaningful impact on client success.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $56,800-$89,500 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Analyzing, troubleshooting, and resolving user technology issues; fulfills user requests and addresses setup needs.
• Investigating and resolving escalated technical issues promptly and effectively, utilizing in depth knowledge of products, systems, and technologies.
• Providing high-quality customer service by effectively communicating technical solutions to customers, ensuring satisfaction and understanding.
• Providing knowledge in various areas, creating documentation and solution articles that can be leveraged to solve cases, assisting with escalated issues, scheduling and managing cases and implementations.
• Reporting on design, reliability and maintenance problems or bugs to software engineering. Participating in creating defect records on all reported issues with supporting files and examples for development to create code fixes.
• May serve as a liaison between third-party vendors and internal application administrators to identify issues and implement application fixes.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 2 years of experience gained through hands-on work or academic training, in IT, or experience working in a financial institution or FinTech.
• Must have experience with Unix or Linux.
• Must be able to work in an on-call rotation.

What would be nice for you to have:

• AIX Administration Experience.
• Previous experience working in a credit union or other financial institution.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.