Assistant General Manager

If you are guest-focused, committed to EXCELLENT service and want to continue learning while being a part of a team and making a difference in a fast-paced Nashville International Airport area Hotel, the Element by Westin would like to talk to you!!! We are looking for an Assistant General Manager to join us ... and, perhaps, you are THAT person!?!? The details are:

General Summary :

Responsible for assisting the General Manager in the overall operation and success of the Hotel by meeting or exceedingplanned objectives in an effort to maintain maximum occupancy, revenue,efficiency and accuracy. We are focused on ensuring superiorservice is provided to ALL guests and that product quality standards are met or exceeded.


Principal Responsibilities :
• Oversee thefacility operations in the absence of the General Manager including guestservices, housekeeping, maintenance, sales, food and beverage and humanresources.
• Oversee guestservices; ensuring that superior service is the TOP priority.
• Foster apositive, cooperative work environment between hourly team members and Management.
• Assists in thesupervision of team members in assigned departments. Carry out supervisory responsibilities inaccordance with the organizations' policies and any/all applicable laws.
• Supervisoryresponsibilities include interviewing, hiring, onboarding and training new team members, appraisingperformance, rewarding and/or disciplining employees as necessary, planning, assigning,directing work, addressing complaints and resolving both guest and team member problems.

Job Duties:
• Problem Solving -Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reasonat all times. Makes timely decisionswhile exhibiting sound judgment. Includes appropriate people in decision making process.
• ProjectManagement - Prepares and supports those affected by change, monitorstransition, and evaluates results.
• Guest Service - Maximize Customer Service by working to attain a score of 80% or better on Franchise GuestSatisfaction Scores. Respond and resolve allguest complaints timely and appropriately. Manages difficult or emotional customer situations. Responds promptly to customer needs, requestsfor service and assistance.
• Communication -Demonstrates strong written and verbal communication capabilities and possesses the ability to speak to varying groups. Speaks clearly and persuasively in positive or negative situations. Has the ability to readand interpret written information. Communicates effectively regarding change.
• Team Work -Exhibits objectivity and openness to the views of others and contributes tobuilding a cohesive team with a positive spirit. Upholdsorganizational values and Brand expectations and treats people with respect while promoting a harassmentfree environment.
• QualityManagement - Assists in achieving Brand Standards Audit (BSA) minimum scoring standard on all BrandQuality Assurance inspections. Mustmaintain 80% or higher on Franchise product quality scoring. Able to inspect rooms and public areas for cleanlinessand preventative maintenance upkeep on a daily, weekly and/or monthly basis. Aligns work with strategic goals, looking forways to improve and promote quality while demonstrating accuracy andthoroughness. Always strives to increase both efficiency and productivity.
• Adaptability -Able to deal with frequent change, delays or unexpected events,. Capable of changingapproach if/as necessary to best fit a situation.
• Initiative - Able to act independently and willing to take calculated risks, meets challenges withresourcefulness, generates suggestions for improving work and takesresponsibility for actions. Delegates work assignments, sets expectations and monitors delegatedactivities to ensure accountability. Establishes a "web of resources" and is not afraid to ask for help if/when needed.
• People Management - Ensures each employee completes orientation and required Brand training. Assists General Manager in ensuring employeeperformance reviews are performed in both a timely and equitable manner in accordance with Company standards. Ensures proper and timelyexecution of all employee related documentation (i.e. new hire paperwork,separation reporting, status changes, benefits, etc.). Maintains effective employee relationsprograms within the hotel and is focused on celebrating accomplishments, birthdays and anniversaries to ensure team members are a focus. . Providesregular performance feedback to all team members. Manages difficult or emotional team members situations appropriately. Develops the skill sets of subordinates skills and encourages constant growth, learning and achievement.
• Compliance -Assists General Manager in ensuring State and Federal Labor postings arecurrent. Ensure all internal Company communication(s) are posted if/as required. Adheres to all polices and procedures required by the Company's internal audit system(s). Capable of understanding and maintaining confidentiality of certain documents or communications.
• Business Acumen -Maintain costs per occupied room (CPOR) in assigned departments as driven by Budget(s). Understands business implications ofdecisions, aligns work with strategic goals. Accurately forecasts schedule changes based on forecasted occupancies.


Qualifications

A Bachelor's degree (B.A)from a four year college or university; or at least two years relatedmanagement or comparable experience is strongly preferred, as is previous Hotel experience. Priority given to those individuals with previous Hotel Management experience. Must possess an ability to develop an understanding ofconcepts, practices, pre-established guidelines and procedures used by the Company in relation to guest service. Computer knowledge including internet as well as navigation of Brand/partner Intranet sites is vital. Property management system experience, along with Microsoft Office programs (WORD, EXCEL, PowerPoint) is strongly preferred. Lightspeed experience is not required but would also be preferred. Must have a valid drivers license, an acceptable driving history and be able to secure Company approval to operate motor vehicles on behalf of the Hotel.


Physical Demands

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, theemployee is regularly required to stand, walk, sit, use hands to finger, handleor feel, reach with hands and arms, climb or balance, and talk or listen/hear. The employee is frequently required to stoopkneel, crouch or crawl and utilize sense of taste and/or smell. The employee must regularly lift and or move up to 25lbs and occasionallylift or move up to 50lbs. Specificvision abilities required by this job include peripheral vision and depthperception.

Disclaimer:

The above is intended todescribe the general expectations and requirements for the performance of thisjob. It is not to be construed as anexhaustive

or complete statement of duties, responsibilities or requirements.