Hospitality Manager

Hospitality ManagerHeadquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.At Puttshack, we take fun to the next level. We're a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you're a mover and shaker who sets the bar high and loves the thrill of building something amazing, you'll fit right in. We're always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do-ers; so if you're inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.Our Vision is to be the universal answer to the question, "Where should we get together?" With more than 20 locations (and counting!), we have ambitious growth goals for our organization and are looking to bring the fun to even more cities soon.Our Mission is to create lasting memories for people of all generations through a shared, world-class entertainment experience. With our tech-infused minigolf, upscale food and beverage, and overall dynamic atmosphere, there's something for everyone to love when they enter our venues.Position Summary:Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.Key Responsibilities:Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.Effectively operate computer systems including a POS System, Online Team Member Scheduler.Manages controllable expenses for their area of responsibilityEnsure all side work is appropriately assigned and completedEnsure collaboration between kitchen and front of house operationsParticipate in hiring, training, and developing hourly associatesCreate, maintain and update associate schedules using weekly and daily forecasts.Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staffDrive accountability and consistency by providing constructive coaching and feedback.Manages Guest Service issues professionally and with a guest centric mindsetChampion the Puttshack brand by ensuring a consistent and exceptional guest experienceMaintain a safe, secure and healthy work environment and food safetyEnsure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.Required Skills and Experience:Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venueResults driven; ability to lead/coach team to achieve business objectives/goalsStrong communication skills with the ability to resolve conflict and provide direction to your teamsDemonstrates financial acumen, strong understanding of restaurant operationsTech savvy and willingness to learn new systems and tools.Flexible availability to work evenings, weekends, and holidaysThis position must pass a post-offer background checkPreferred Skills and Experience:Preferred certifications including ServSafe and state/local licensing requirementsHospitality Degree preferredBenefits:Health/dental/vision coverage options401(k) matchingCompany paid Life and AD&D InsuranceVoluntary short term and long term Disability InsuranceGenerous PTO, including paid parental leaveAssociate discounts (FREE mini golf!)Pet InsuranceFlex Spending Accounts...and more!Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.