Front-End Specialist Full-Time

Front-End Specialist

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, and reach their full potential.

Location: Retail Grocery Store

Position Overview: The front-end specialist will increase customer trust and loyalty by providing accurate, fast, and friendly customer service and front-end process execution. This role will satisfactorily resolve customer concerns and escalate cash or escalate to an appropriate level of management.

Key Responsibilities:

• Support the department manager with inventory management, stock position, price integrity, merchandising, labor, safety, expense control, and other operational processes according to company standards.
• Ensure the store interface opens or closes correctly with shift monetary transactions reconciled in accordance with company policies and procedures with discrepancies explained.
• Oversee daily store accounting functions (including self-checkout, where applicable); perform and report weekly cash-outs.
• Determine and order an adequate amount of money for daily activities.
• Provide ongoing attention to customer needs; educate customers on self-service checkouts; and greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Address customer problems/complaints immediately and resolve them to full customer satisfaction, within company guidelines, while maintaining composure and professionalism.
• Properly escalate problems to management with a positive attitude.
• Maintain knowledge of front-end operations and stay updated on changes in policies and procedures to proactively preserve and support service levels and departmental responsibility.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout line is properly opened, appropriate reports are printed, and cash requirements are met.
• Resolve front-end equipment issues through self-help icon on the computer desk or by contacting retail service assistance as needed.
• Stock front-end products; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection with the appropriate department or team member.
• Ensure discarded or returned merchandise is placed.
• Maintain the work area clean, orderly, and free from safety hazards; report defective equipment and hazards to management.
• Perform cashier and team pricing member functions as needed.
• Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized markdowns, property defacement, or any action that is illegal and/or against company policy or a potential security threat. - Perform other related job duties as assigned.

Minimum Qualifications:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Proven performance as a Fresco associate in the customer service area.
• Supervisory or managerial experience in supermarkets, retail stores, restaurants, hotels, or general businesses.
• Ability to read, write, and speak English fluently.
• Ability to understand and follow instructions in English.
• Authorization to work in the United States or ability to obtain.
• Completion of background verification.

Preferred Qualifications:

• Proven experience as a Fresco y Mas associate in the grocery area and at least in another store department; or two (2) years of proven leadership in the department.

Required Behaviors:

• Lives the values by embracing the essence of the company, demonstrating a commitment to the companys purpose and values. - Unifies and motivates the team through praise and recognition of success with immediate feedback to build a trusting environment.
• Business-oriented, showing passion for the business, delivering results consistently. - Customer-oriented demonstrating a passionate belief that the customer is first... always putting customer needs above all else.
• Passion for people by consistently treating others with respect and dignity.

Knowledge, Skills, Abilities:

• Compliance with all company policies and procedures.
• Proficient with computer applications used in the effective operation of the department.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• High standard of integrity and reliability.