Program Manager

Program Manager

Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment) The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

Location: Mission Street Recovery Station, San Jose

Horizon Services, Inc. is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.

This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency's policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

Primary Accountabilities & Responsibilities:

• People Management
• Client Care
• Safety & Security of Staff and Clients
• Comply and enforce HSI's policies and procedures

Success Competencies for Position:

• Builds Effective Teams
• Service Delivery
• Problem Solving
• Optimizes Work Processes
• Experience with co-occurring in a residential setting
• Demonstrate ability to engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure
• Ability to work effectively both individually and as part of a diverse team
• Experience with evidence based practices and de-escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know what
• Able to exercise good judgment and maintain healthy boundaries with clients
• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center

Qualifications:

• BA/BS or a combination of related education and experience
• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
• 2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy
• 2+ years of experience engaging clients in group-based activities and providing positive programming for clients
• 2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility
• 3+ years of experience working with diverse populations including people with disabilities
• 1+ years of experience managing budgetary needs and expenses
• Preferred Current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP
• Required: CPR/First Aid certification
• Valid California driver's license with a good driving record and car insurance

Reasonable Accommodation Statement: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources.

Job-related physical abilities and behaviors:

• Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing
• Must be able to physically assist clients in their efforts to exit the facility in case of emergency
• Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
• Must be able to drive a passenger van and have a valid California Drivers License
• Must be able to use a standard telephone, transfer call, take & relay messages
• Ability to effectively utilize verbal de-escalation techniques
• Ability to train supervisees and other program staff in verbal de-escalation techniques effectively
• Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed
• Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed
• Ability to function as a team member and cooperate with other staff and agencies
• Ability to listen to others and to act decisively on information received
• Ability to follow written and verbal directions
• Ability to control emotions in situations of conflict
• Ability to handle stressful situations in a professional manner
• Ability to process and develop appropriate conclusions
• Ability to set priorities and carry through goals to completion
• Ability to train and supervise others
• Ability to work with diverse populations and people with disabilities
• Ability to accurately document verbal and written information received
• Ability to maintain a positive attitude
• Flexibility to work with program and schedule change

Equal Opportunity Employer Statement:

Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants.

Compensation and Benefits We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week.

• Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

Salary: $90K-95K based on experience and qualifications. Available for a full-time position. And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!