Customer Service Collector

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused individuals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 8403 South Park Circle, Suite 650 Orlando, FL 32819.

Why Travel + Leisure?  We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

• At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

• A competitive nature. Remaining focused in a goal-oriented atmosphere.

• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

• Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

• You graduated high school or have your G.E.D

• You can tell the recruiter about your experience relating to the above skills

• You have at least 1 year of experience with Microsoft Office

• You have at least 1 year contact center experience

• You successfully provided the recruiter with the Internet and home requirements below

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Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 100 Mbps – Download

• Minimum of 6 Mbps – Upload

• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space

• Free from noise and distractions

• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on careers.travelandleisureco.com , including the title and location of the position for which you are applying.