Help Desk/Desktop Support Analyst

Job Description

Job Description

Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly.
What you’ll do:
Provide onsite and remote support for employees across the organization
Troubleshoot hardware and software issues on desktops and laptops (Windows environment)
Support Microsoft 365 including Outlook, Teams, and basic admin tasks
Reset passwords and assist with account access issues
Handle email troubleshooting and general user support requests
Install, configure, and maintain printers and other peripherals
Set up new users including equipment, accounts, and system access
Track and resolve tickets in a timely, customer-focused manner
Escalate more complex issues when needed
What they’re looking for:
Experience providing end user support in a corporate environment
Strong working knowledge of Microsoft 365
Experience with desktop support (Windows), printers, and basic networking concepts
Comfortable supporting users both in person and remotely
Solid troubleshooting skills and ability to work through issues independently
Strong communication skills and a service-oriented mindset
Nice to have:
Experience with a ticketing system
Basic understanding of Active Directory or user account management• Previous experience providing end-user technical support within a corporate or business setting.
• Working knowledge of Microsoft 365, including core applications and basic administrative support tasks.
• Hands-on experience supporting Windows-based desktop and laptop environments.
• Familiarity with printers, peripheral setup, and foundational networking concepts.
• Ability to assist users effectively both onsite and through remote support methods.
• Strong troubleshooting skills with the confidence to investigate and resolve issues independently.
• Clear communication skills and a customer-focused approach to technical support.
• Exposure to Active Directory, user account administration, or service desk ticket management is preferred.