Credit & Collections Manager

Credit & Collections Manager

The Credit & Collections Manager is responsible for leading all accounts receivable, credit, collections, cash application, and customer deduction activities across the business unit. The role oversees customer credit risk management, collection strategy, working capital performance, process standardization, internal controls, and leadership of personnel across multiple operating environments. This position partners closely with Sales, Customer Care, Operations, Treasury, Finance, and executive leadership to support profitable growth while minimizing bad debt exposure and optimizing cash flow.

Role Responsibilities

Leadership & People Management

Lead, coach, develop, and supervise AR, Collections, Cash Application, and Customer Deduction teams. Conduct hiring, onboarding, performance reviews, goal setting, succession planning, and employee development. Establish KPIs and service levels. Promote accountability and continuous improvement.

Accounts Receivable and Credit Risk Management

Direct daily AR operations across SAP and Oracle platforms. Monitor aging, collections, disputes, deductions, and cash application. Ensure timely reconciliation and account resolution. Partner with commercial teams regarding customer issues. Maintain customer master data governance. Oversee credit applications and customer reviews. Analyze financial statements, trade references, and credit reports. Approve credit within authority limits and escalate exceptions. Review credit holds and release decisions. Monitor portfolio risk and recommend mitigation strategies. Prepare AR, collections, and bad debt reporting.

Process Improvement & Internal Controls

Drive AR process standardization across the business unit. Partner with IT on SAP and Oracle enhancements. Support ERP integration, automation, and reporting initiatives. Identify efficiency opportunities and strengthen controls. Ensure compliance with company policies and audit requirements. Maintain documentation supporting credit decisions. Support internal and external audits. Strengthen controls over customer data and AR processes.

Role Requirements

Bachelor degree in Accounting, Finance, Business Administration, or related field. 7+ years progressive AR, credit, and collections experience. 3+ years leadership experience. Manufacturing, building products, industrial, or distribution experience preferred. Strong leadership and communication skills. Advanced financial statement analysis. Advanced Excel and reporting capabilities. Working capital and cash flow management expertise. SAP and/or Oracle experience preferred.

About Us

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage and roofing accessories markets, Gibraltar Building Products has extensive scale, top brands such as AirVent, Amerimax, Appleton Supply, Architectural Mailboxes, Award Metals, Berger, DOT Metals, Flamco, Florence, NorWesCo, Nu-Ray Metals, Millenium Metals, Quality Aluminum Products, SBC Supply, Southeastern Metals and Verde. Our portfolio of Brands can be found in the nation's largest home center retailers and building product distributors. Gibraltar Building Products is a segment of Gibraltar Industries, Inc (Nasdaq: Rock) a leading manufacturer and provider of products and services for the Residential, Agtech, and Infrastructure markets.