ADMINISTRATOR L2

Job Description The Entitlement Review Support Analyst provides operational support for reviewing application entitlement and access-control information. This is a role suitable for candidates with transferable experience from Service Desk, Desktop Support, IT Support, or similar operational support functions. The role does not require advanced IAM engineering or administration experience. Prior exposure to IAM, access management, information security, or compliance processes is beneficial but not mandatory. Key Responsibilities Review assigned application entitlement and access-control information by following documented procedures and checklists. Identify missing, incomplete, inconsistent, or potentially noncompliant information and escalates it to the appropriate reviewer or process owner. Manage assigned tickets and review requests within agreed SLA timelines. Monitor work queues and provide timely updates until requests are completed or closed. Prioritize assigned activities based on urgency, impact, and defined operational procedures. Maintain accurate records of reviews, findings, responses, and follow-up actions. Communicate clearly with application teams, business users, and relevant stakeholders to obtain required information. Prepare basic operational reports Ensure that review evidence and supporting records are complete and properly maintained. Identify recurring data-quality or process issues and report them to senior team members. Follow applicable IAM, information-security, access-control, and data-handling procedures. Required Skills Experience in Service Desk, Desktop Support, IT Support, operations support, or a similar process-driven role. Experience working with ticketing or IT Service Management tools. Basic understanding of incident, service-request, or workflow management. Ability to manage work within defined SLA timelines. Basic Microsoft Excel skills with reports (will be added advantage) Good analytical and problem-solving skills. Ability to follow documented processes, checklists, and review procedures. Mandatory Skills: Desktop Support Experience: 1-3 Years The expected compensation for this role ranges from $35,500 to $76,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. #J-18808-Ljbffr Wipro Ltd.