Community Manager for Mobile Home Park

Job Description

Job Description

Bahia Village Mobile Home Park, a 168-space, family mobile home community in Garden Grove, CA, seeks one individual to fill a full-time Community Manager position.

Compensation to include the following:

- $23 per hour

- Yearly $750 Performance Bonus (potential based on performance)

- Provided on-site housing after 90 Days; utility allowance up to $400.

- Eligibility for full medical benefits after 60 days

- Eligibility for dental and vision insurance after 60 days

- Eligibility for 401 (k) (after 90 days)

- Paid holidays, vacation, and sick days

SUMMARY

Manages the property by performing the following duties personally or through others.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Annual Management Plan:

Assist Regional Property Manager and/or Regional Director with the preparation of the annual management plan and budget for assigned property with the established goals and objectives of the owner.

Project Operations:

Assure that the management plans for assigned properties are being successfully implemented;

Responsible for the day-to-day operations and maintenance of assigned properties including implementation of energy conservation measures, where possible;

Conduct regular property inspections to assure professional standards of property conditions are maintained to increase long term property value and to prevent potential insurance risks. Receive and properly direct claims, incident reports and assist in legal proceedings. Review adequacy of insurance coverage annually with Corporate Risk Manager and client;

Conduct monthly on-site OSHA meetings and submit paperwork to Asset Manager.

Emergency Procedures:

Correct fire/life safety violations immediately;

Maintain current and accurate safety information manuals, provide all residents with building safety information upon move-in and conduct resident programs in emergency procedures education;

Establish emergency preparedness policies and procedures and review semi-annually.

Lease Administration:

Administer all resident leases to assure full compliance with the lease provisions;

Establish comprehensive lease and operational files in accordance with the standard company file system which contains all addendum and resident correspondence;

Per the request of Asset Management, forward executed leases to resident, collect security deposits, advance rent checks and certificates of insurance, if applicable.

Resident Relations:

Provide timely and professional response to resident requests;

Establish and monitor a follow-up review of the response to resident requests;

Prepare resident newsletters to promote goodwill and provide valuable information to the residents (if appropriate for the property);

Coordinate an active resident relations program commensurate with the project resident mix;

Provide resident with orientation package after reviewing copy of fully executed lease; send resident move-in gifts, etc., as appropriate;

Assist in the resident move-in process, walk space with resident to deliver possession, review move-in policies;

Prepare all resident move-in documentation for signature of resident and owner;

Follow-up on all punch list items to ensure prompt completion.

Accounting/Financial

Prepare and submit to accounting resident set-up, move-in, move-out and other accounting forms timely;

Review and approve resident profiles and changes to the accounting system as submitted by the Property Services Administrator;

Bid, negotiate, execute and monitor all necessary vendor contracts for the assigned properties;

Voucher, approve, and input all property invoices. Ensure that invoices are approved in accordance with document approval guidelines;

Input resident receipts within 24 hours of deposit;

Administer delinquent receivable collections and coordinate appropriate legal actions to collect delinquent funds and to gain possession of delinquent residents' suites;

Calculate, bill and collect additional charges for utilities, engineering services, directory strips, etc.;

Calculate, bill and collect CPI and other rent increases, review percentage rent calculations, bill late charges;

Maintain current rent roll;

Prepare other analysis as required;

Prepare owner's narrative, variance analysis, resident delinquency update, and other property required reports.

Partner/Client Relations and Reporting:

Understand the property management agreements for assigned properties;

Assure that all obligations of the property management agreements are met, including the preparation of operational and marketing reports;

Distribute and collect Income Surveys from all residents, annually; perform follow-up with residents, as directed or required, to ensure project completion.

Participate in periodic conference calls with Caritas Executive Director and Director of Resident Relations;

Prepare materials and presentations, as requested, for owners' meetings and property reviews;

Attend appropriate events with owners when requested to promote goodwill and to strengthen relationships.

Email correspondence respond within 24 hours or as work schedule permits during work hours.

Resident Improvements/Capital Improvements and Repairs:

Coordinate all resident improvements, capital improvements and capital repairs conducted on assigned properties;

Oversee entire bid process from obtaining three bids to award of contract. Obtain contractor, owner, or owner's agent signatures when required;

Supervise improvements, required change orders, track job costs, obtain approval where needed for additional work, and bill residents when appropriate;

Walk property with contractor to prepare punch list items;

Obtain and keep accurate "as built" plans (architectural, structural, mechanical, electrical and plumbing) for residents and common areas;

On all requests for construction, assure adequacy of plans, verify contractors and contractors' insurance. Obtain construction approval agreements and permits. Inspect premises during construction, posting notices of Non-Responsibility, when applicable;

Assure that Birtcher invoices the owner for all construction management fees permitted for the construction work conducted on assigned properties and collects same.

Personnel Management/Development (if applicable):

Implement goals and objectives within sixty (60) days of hire for all new subordinate personnel on assigned properties;

Review employees' performance and salary annually in cooperation with the Regional Property Manager;

Supervise existing staff and contractors. Provide assistance, as requested by the Regional Property Manager or the Vice President/Director-Property Management, in regional personnel and property issues;

Approve time cards, overtime, vacation, sick and personal leaves;

Conduct staff meetings no less than twice per month;

Hire new personnel as needed and approved.

Special Projects:

Participate in special projects periodically assigned by the Regional Property Manager or Regional Director.

Personal/Professional Development:

Continually develop and enhance professional skills and credentials by participating in any real estate organization, professional seminars, or associations.

SUPERVISORY RESPONSIBILITIES

Directly supervise employees on assigned properties. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Conducts staff meetings at least twice a month.

Qualifications:

EDUCATION and/or EXPERIENCE

High School Diploma or GED required; bachelor’s degree or equivalent community college degree (AA) preferred; a minimum of three (3) years’ experience at the Property Manager level and at least five (5) years in the property management industry, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

MCM designation (from the WMA) preferred

OTHER SKILLS AND ABILITIES

Computer Skills - Microsoft 365: Word Processing: Word (Intermediate), Spreadsheet Software: Excel.

Software – MRI

Strong communication skills, both oral and written.

Strong organization and people skills.

Must be detail-oriented, flexible, and multi-task oriented.

Creative problem-solving techniques.

Ability to appear for work on time.

Ability to follow directions from a supervisor.

Ability to interact well with co-workers and customers (includes residents, vendors, etc.).

Ability to understand and follow posted work rules and procedures.

Ability to accept construction criticism.

Ability to lead and manage others.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. Repetitive hand/finger motion and close vision work are required due to the use of the computer. The employee occasionally must climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is generally moderate.

COMMENTS

Annual goals must be established within sixty (60) days of the hire date and thereafter on an annual basis.