LODGING GENERAL MANAGER

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Duties

The primary purpose of this position is the management of the administration, technical and professional direction of a Lodging operation consisting of multiple operations that are either local or geographically separated and contract quarters, i.e. multiple front desks. Responsible for the executive management, administration, technical and professional direction of the Lodging business operation in accordance with Air Force Standards. The Lodging activity consists of multiple operations that are either local or geographically separated and contract quarters. Facilities consist of multiple desks that are full-time or near full-time operations. Exercises managerial authority to set long-range plans, goals, and objectives that integrate higher headquarters policies with local installation and squadron needs. Develops policies and procedures, which result in efficient and effective operation and utilization of all lodging assets. Structures organization to optimize use of resources and maximize efficiency and effectiveness of the lodging operation. Plans, schedules, and coordinates major activities for lodging projects and facilities with other installation squadrons and appropriate personnel to integrate and/or promote lodging operation and interests with other organizations on the installation. Performs or directs periodic or scheduled surveys, audits, and inspections to determine adequacy of lodging conditions, compliance with requirements, and to evaluate effectiveness of financial management/controls. Manages a lodging budget in excess of multi-million dollars annually to include multi-million dollar sales and revenue, operations and expense, NAF requirements (NRB), APF budget. Develops installation lodging cost reduction procedures and techniques. Prepares budget estimates and controls of disbursement of funds. Formulates current and long-range Income and Expense (operating), capital requirements, cash flow, and rate determination budgets. Performs surveillance over budget projections versus expenditures and accountability and disbursement of funds. Evaluates and monitors occupancy and personnel expenses and payroll, maintenance, and supply costs to maintain profitability. Formulates current and long-range plans and justification for new lodging construction and major renovations and facility improvements using statistical and narrative information from lodging surveys and audits. Coordinates with Financial Management, Civil Engineering, and other appropriate organizations to obtain assistance and garner support. Establishes and maintains a cooperative liaison with local, state, and/or national lodging organizations, and chamber of commerce to foster better relations and enhance support of the installation's lodging requirements. Develops or oversees the development of overall management plans and administrative procedures related to unique or highly specialized lodging activities. Manages a large, active distinguished visitor program. Coordinates with high-level officials at tenant organizations. Oversees or directs a comprehensive commercial lodging program for off-base quarters. Ensures compliance with Air Force standards. Develops performance work statements for the Linen contract services. Measures compliance through inspections, audits, and customer critiques. Determines whether contractor performed work meets contract standards for authorization of payment. Directs work through subordinate supervisors. Determines goals and objectives for each subordinate supervisor and section. Develops or oversees the development of work plans used by subordinate supervisors. Hears and resolves group grievances or serious employee complaints. Makes decisions on training needs and encourages employee self-development. Evaluates subordinate supervisors and serves as the reviewing official on evaluation of nonsupervisory employees. Assures reasonable equity of performance standards and rating techniques developed by subordinate supervisors. Selects candidates for key vacancies and coordinates/approves recommended selection of other positions, taking into consideration skills, qualifications, and mission requirements. Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Discharge security responsibilities by ensuring training and compliance with security directives. Recognizes and takes appropriate action to correct situations posing a threat to health and safety of subordinates.

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
• Must be willing to provide information that you are U.S. Citizen.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12 May 2025 Business Based Action, Outside Applicant Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Four years' experience in hospitality with a minimum of two years at the assistant lodging manager level in a military or commercial hotel. This responsibility must have included daily hotel operations encompassing economic soundness of program operations, uniform accounting and supply procedures, facility management and renovation, and staff management and supervision. A baccalaureate degree, or higher, in hotel management, hospitality, or business (or 36 semester hours combined in hotel management, hospitality, or business) may be substituted for two years of hospitality experience but does not substitute for assistant lodging/hotel manager experience. Certified Hospitality Administrator (through American Hotel & Lodging Association) or Certified Rooms Division Executive is highly desired. You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position
• Male applicants born after December 31, 1959 must be registered for Selective Service
• Direct deposit is required
• Satisfactorily complete an employment verification (E-Verify) check
• A probationary period may be required
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
• Payment of Permanent Change of Station (PCS) costs is authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume
  Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript
  As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

• How to Apply

  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/12/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:

  Agency contact information

  Kirtland NAF HR Office Email View email address on us.edajobs.com Address Kirtland Sustainment Services Flight 377 FSS/FSCN 1551 1st Street, Bldg 20350 Kirtland AFB, NM 87117-5661 US

  Next steps

  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. Help

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.