Customer service rep

About the Company Our client is a leading health information management company specializing in secure medical records processing, release of information (ROI), and digital archiving. We partner with healthcare providers, hospitals, and clinics nationwide to ensure the safe, accurate, and compliant transfer of vital patient data. We pride ourselves on maintaining strict privacy standards while delivering top-tier support to patients, medical professionals, and legal entities.

The Opportunity We are seeking a detail-oriented, empathetic, and professional Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for individuals requesting medical records, navigating health information portals, or inquiring about request statuses. Because you will handle sensitive health information, absolute discretion, familiarity with privacy regulations (HIPAA), and a calm, helpful demeanor are essential to your success. Required Qualifications & Skills

• Experience: Minimum 1-2 years of customer service, call center, or administrative experience (prior experience in healthcare, medical billing, or a medical office setting is highly preferred).
• HIPAA Knowledge: Basic understanding of healthcare privacy regulations and the importance of data confidentiality.
• Technical Proficiency: strong computer skills, including the ability to navigate complex database software, electronic health record (EHR) systems, and Microsoft Office Suite (Outlook, Word).
• Communication Skills: Exceptional verbal and written communication skills characterized by a professional, empathetic, and patient-centric phone demeanor.
• Detail-Oriented: Superior accuracy in data entry and file verification to prevent breaches or compliance errors.
• Education: High school diploma or equivalent required (Associate's degree or medical administrative certification is a plus).

salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Customer Support: Respond to high-volume inquiries via phone, email, and web chat from patients, insurance companies, legal representatives, and healthcare providers regarding medical records requests.
• Request Processing & Validation: Assist callers in completing Release of Information (ROI) authorization forms. Verify identity and ensure all documentation meets company and legal compliance requirements.
• Status Tracking: Utilize internal database systems to track, update, and report the status of ongoing medical records requests to inquiring parties.
• HIPAA Compliance: Maintain strict confidentiality and adhere to all federal, state, and local healthcare privacy laws (HIPAA) during every customer interaction.
• Issue Resolution: Research and resolve discrepancies regarding missing documentation, illegible records, or billing questions related to record retrieval fees.
• System Data Entry: Document all customer communications, notes, and actions accurately within the company's proprietary health information system.

Skills

• Customer Service

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.