Account Manager

Account Manager

The Account Manager is responsible for client relations, account management, and marketing aspects of operating multiple projects within an assigned area.

Responsibilities:

• Manages customer contracts. Verifies that all aspects of contracts are billed accurately.
• Collaborates with operations and maintenance managers to ensure understanding of contract terms and scope.
• Develops and updates reference guides for maintenance and operations personnel.
• Manages sales and revenue generation within assigned districts; reviews and monitors financial performance.
• Ensures that all customer inquiries and disputes are resolved promptly and satisfactorily.
• Manages rate orders, verifies correct application, and ensures clients understand billing processes.
• Handles client relations, marketing, and entertainment. Documents account management plans for each district.
• Oversees account management including approval of all invoices and expenses.
• Attends board meetings and prepares reports. Submits updates to Branch Manager, Director of Customer Relations, and Regional Manager at least two days prior to meetings.
• Ensures compliance with SOPs, DOT, OSHA, and other regulatory requirements. Assists with facility inspections.
• Performs other duties as assigned.

Education, Experience and Skills:

Education/Experience: Bachelor's degree and 5+ years of experience in the operation of a water or wastewater treatment facility, or an equivalent combination of education and experience.

Licenses/Certifications: Valid Driver's License. Ability to obtain appropriate water or wastewater certification based on facility managed.

Technical: Knowledge of water/wastewater facilities. Working knowledge of OSHA requirements, DOT regulations, and Utility SOPs. Advanced proficiency with Microsoft Office applications and internet tools. Ability to interpret analytical results.

Communication: Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Maintains composure in challenging situations. Collaborates effectively. Asks for constructive feedback. Promotes a culture of diversity, respect, and accountability. Engages in productive discussions to challenge others.

Problem Solving & Quality: Pays attention to detail. Identifies and resolves complex issues. Thinks strategically and considers the bigger picture. Develops innovative and creative solutions.

Managing for Results: Follows all company policies and SOPs. Delegates, prioritizes, and manages work of others. Balances competing priorities, scheduling issues, and deadlines. Delivers effective feedback. Manages cost, quality, and customer experience.

Leadership & Initiative: Motivates and empowers others. Acts in accordance with company vision, mission, and values. Takes accountability for performance. Willing to take on additional assignments. Seeks leadership and development opportunities. Trains, coaches, and mentors others. Champions organizational change.

Physical Demands: Must be able to: frequently lift 50–60 pounds; load, unload, and move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.

Travel: 5–10%

Inframark is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.