General Manager -COLUMBIA

General Manager Opportunity at Hand & Stone Massage and Facial SpaHand & Stone Massage and Facial Spa – Columbia is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You'll own spa performance while developing a team that consistently delivers results.Lead the BusinessSpa operations and overall performanceSales growth, membership performance, and profitabilityKey metrics, reporting, and P&L ownershipBuild the TeamRecruit, hire, and retain a high-performing teamLead, coach, and develop your team with a people-first mindsetBuild a culture of accountability, engagement, and service excellenceEnsure a World Class Client experience (WCCE) across all touchpointsDrive the ResultsIncrease revenue through memberships, service utilization, and retail performanceUse reporting and data to identify opportunities and improve resultsOptimize scheduling and staffing to support both service and business needsExecute local marketing and community outreach initiativesWhat We're Looking For3–5 years of leadership experienceProven success driving sales and team performanceStrong communication and leadership skillsA balance of people leadership and business acumenStrong experience working with KPIs is requiredP&L experience strongly preferredComfort in a fast-paced environmentFlexible schedule (nights/weekends/holidays)What's in it for YouMedical, Vision, Dental, Life Insurance401K with 5% company matchBase salary + performance-based bonusesPaid Time OffService & product discountsStrong support system and people-first cultureGrowth opportunities within a multi-unit organizationFGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.Compensation: $50,000.00 - $60,000.00 per year