Customer Service Representative

Customer Service Representative

Mesmerize, a segment of MJH Life Sciences and a leader in out-of-home and point-of-care advertising, is seeking a Customer Service Representative to support and grow our network of physician offices and healthcare locations. You will serve as a primary contact for office staff, handling inbound inquiries and conducting outbound outreach to support program adoption, account maintenance, and network health. This role requires strong communication skills, a high outbound calling volume, and the ability to manage concurrent priorities with accuracy and professionalism.

What You'll Do

• Conduct a minimum of 70 outbound calls per day to physician offices and healthcare locations, following communication guidelines and maintaining fluency in all Mesmerize products and programs before initiating outreach
• Receive inbound calls and respond to questions from medical offices with accuracy, professionalism, and a solutions-first mindset
• Identify customer needs, clarify account information, and update records to ensure data accuracy across all interactions
• Use AI tools to support call preparation, account research, follow-up drafting, and daily task organization, improving throughput without sacrificing quality or accuracy
• Build sustainable relationships with office contacts by going the extra mile on responsiveness, follow-through, and issue resolution
• Follow up on material deliveries and program installations to confirm completion and flag issues proactively
• Maintain accurate activity records in Salesforce, logging all calls, contacts, and account updates in real time
• Meet daily, weekly, and monthly performance metrics consistently, bringing a coachable mindset and openness to feedback

What Sets You Apart

• Minimum of 2 years of outbound B2B calling experience, ideally in a high-volume, metrics-driven environment
• Strong verbal and written communication skills with the ability to engage professional office staff effectively across phone and email
• Active listener with excellent attention to detail and the ability to manage multiple concurrent tasks without losing accuracy
• Proficiency in Microsoft Office; Salesforce experience preferred
• Familiarity with AI-powered productivity tools (such as Claude, ChatGPT, or Copilot) and a willingness to use them as part of your daily workflow to improve efficiency and follow-through
• Avaya phone system experience a plus
• Self-motivated, energetic, and collaborative — you take ownership of your work and contribute openly to the team
• Bachelor's degree preferred

AI Capability Expectation

• Candidates should be prepared to discuss how they use AI tools in their day-to-day work. This includes:
• Specific tools in active use and how they support high-volume outreach, account research, follow-up drafting, or task prioritization
• How AI has helped you work more efficiently across concurrent responsibilities without reducing quality or accuracy
• How you maintain judgment and verify AI-assisted output before it reaches a customer or enters a system of record
• Bonus: examples of AI-driven workflows or routines that improved your daily output, response quality, or follow-through rate

We are proud to offer a comprehensive benefits package, including:

• Hybrid work schedule
• Health insurance through Cigna (medical and dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life and AD&D Insurance, plus Universal Life options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

Our Operating Standard

We operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.