Network Operations Engineer (NetOps)

Opportunity Overview

Northramp is seeking a Network Operations Engineer (NetOps) to join the team supporting the U.S. International Development Finance Corporation (DFC) Enterprise IT Operations Services Support (ITOPS) program. ITOPS is a five-year effort to operate and modernize DFC's enterprise IT environment, providing service management, network operations, IT asset management, and end-user support across DFC's mission.

You will provide hands-on network operations support across DFC's enterprise environment, working as part of the NetOps team to monitor, troubleshoot, and maintain network services across DFC HQ and the DFC NYC service desk site. The role is for an engineer who likes to operate — configure switches, investigate incidents, work through tickets, and own their corner of the network.

This role is part of Northramp's integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to mission-critical operations programs.

Location & Work Arrangement

Primary place of performance is DFC Headquarters at 1100 New York Ave NW, Washington, DC, with periodic support to the DFC NYC site (100 Pearl St, New York). On-site presence at DFC HQ is expected on a regular cadence; this role may be asked to provide periodic on-site support at the DFC NYC location. Some on-call rotation outside core business hours is expected.

The Ideal Candidate

You are a network engineer who likes to be hands-on. You can read a packet capture, walk through a routing issue with a vendor TAC, and configure firewall rules from a clean change ticket. You work well under the direction of senior engineers while owning your assigned components end-to-end, and you take pride in clear documentation and clean runbooks.

Key Responsibilities

• Provide day-to-day operational support for DFC's enterprise network across HQ and the DFC NYC service desk site, including monitoring, alerting, and incident triage.

• Configure, maintain, and troubleshoot enterprise network infrastructure — routers, switches, firewalls, wireless controllers, VPN concentrators — under change management.

• Investigate and resolve network incidents per defined SLAs; escalate appropriately and document resolution.

• Support implementation of Zero Trust controls under the direction of senior architects — including NAC enforcement, micro-segmentation policies, and identity-based access.

• Perform configuration changes through DFC's change management process; participate in Change Control Board (CCB) reviews where required.

• Support vulnerability scanning, STIG hardening, and configuration compliance on network devices.

• Maintain network documentation, diagrams, and runbooks.

• Participate in on-call rotation outside core business hours for incident response.

• Coordinate with the service desk team to support end-user connectivity issues.

• Provide periodic on-site support at the DFC NYC location as needed.

Requirements

Required Qualifications

• 3–6 years of progressive, hands-on experience in network operations and engineering in enterprise environments.

• Bachelor's degree in Computer Science, Network Engineering, Information Systems, or a related technical field. Equivalent professional experience considered.

• Hands-on experience with Cisco, Palo Alto, Juniper, or equivalent enterprise networking infrastructure.

• IPv4 and IPv6 configuration, migration, and troubleshooting

• Routing protocols (BGP, OSPF, EIGRP) and switching technologies (VLANs, STP, VTP)

• Network security technologies (VPNs, ACLs, IPsec, SSL/TLS, NGFW), including firewall rules, NAC (802.1X), and STIG compliance

• Wireless networking and DNS

• Cloud networking in AWS, Azure, or GCP

• Network automation and scripting using Python, Bash, PowerShell, Ansible, or Terraform

• Familiarity with network monitoring and SIEM platforms — SolarWinds, PRTG, Zabbix, Splunk, or comparable.

• Strong background using packet analysis tools (e.g., Wireshark) to diagnose complex LAN/MAN/WAN issues.

• Basic network-incident response experience.

• Proven ability to activate, back up, deactivate, and restart network resources and services with minimal downtime.

• Strong analytical and troubleshooting skills; methodical approach to issue resolution.

• Strong written and verbal communication, including the ability to produce network diagrams in Visio or Lucidchart.

• U.S. Citizenship and the ability to obtain and maintain a Secret clearance.

• Desired Qualifications

• Cisco CCNA (CCNP a plus).

• CompTIA Network+ and Security+.

• Palo Alto Networks Certified Network Security Administrator (PCNSA).

• Familiarity with NIST 800-207 (Zero Trust Architecture).

• Prior federal civilian or defense network operations experience.

Physical Requirements

This role requires the ability to lift and carry up to 50 pounds, with or without reasonable accommodation, when handling IT equipment such as servers, network hardware, and end-user devices. Reasonable accommodations will be considered for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Clearance

An active or current-eligible Secret clearance is required for this role. Selected applicants will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Failure to maintain clearance eligibility may result in removal from the role.

About Northramp

Northramp is a federal consulting firm that helps agencies modernize and operate mission-critical systems with sound judgment, disciplined execution, and deep federal experience. We specialize in high-stakes digital transformation in highly regulated environments where failure is not an option. Our integrated delivery model brings engineers and advisors together as one team, combining technical depth with an operator's mindset to move organizations from strategy to execution with confidence.

We hold high standards because our clients' missions demand it, and we support our people in meeting them. Northramp is where you are challenged, trusted, and supported — a place for people who take pride in their work, value clarity and follow-through, and want to make a meaningful impact through technology.

Equal Opportunity

Northramp is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. Northramp participates in E-Verify.

Benefits

• Competitive Salary, commensurate with experience, certifications, and clearance.
• Managed Revenue Bonus eligibility: tied to performance against revenue and margin targets on the assigned portfolio. Specific structure and targets to be discussed during the offer process.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources