Population Health Case Manager

Population Health Case Manager

Lincoln Community Health Center, Inc., a federally qualified community health center located in Durham, NC is recruiting for a Population Health Case Manager. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It's a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina's fourth largest city by population. Along the East Coast, Durham is located conveniently along I-85. For those outside of driving distance, travel to and from is made easy as the City and County of Durham co-own the top-ranked Raleigh-Durham International Airport that services more than 45 nonstop destinations.

Position Description:

Assess, plans, implements, coordinates, monitors, and evaluates services to improve patient health outcomes. Focuses on improving the health status and connection to resources, preventive care, hospital follow-up, and ongoing healthcare for individuals with chronic health conditions as well as addressing frequent hospital and emergency department utilization, and medical, behavioral health, and psychosocial needs by performing case management and care coordination functions in the clinic and community.

Knowledge, Skills, and Abilities: Ability to communicate clearly in writing and verbally in a professional manner and style, and the ability to communicate effectively with people of diverse backgrounds and educational levels. Ability to maintain an effective working relationship with patients, staff, community partners, and the general public. Strong positive Customer Service Skills, processing abilities, and problem-solving skills. Ability to adapt engagement and an educational approach based on patient goals, learning preferences and abilities, educational attainment, socioeconomic status, culture, language proficiency, and age of clients. Knowledge of or ability to obtain knowledge of community resources. Strongly prefer the ability to communicate in English and Spanish.

Education: Bachelor's degree in Human Service areas such as Social Work, Counseling, Psychology, or community health-related fields. Previous Experience: Two years of documented experience in the medical field or case management in a medical or public health/social service agency. Adult Medicine experience preferred.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner. Key requirements for any position are our "Core Values": Courtesy, Respect, Quality, Accessibility, Teamwork, Continuous Improvement, Accountability.

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.