Project Manager - Operations

IT Project Manager

The IT Project Manager will be responsible for planning, coordinating, and delivering technology projects that support the company's business and operational objectives. The successful candidate will thrive in a fast-paced environment, manage multiple priorities independently, and work effectively with business and IT teams in a matrixed organization.

The Project Manager will apply sound project management practices while providing exceptional customer service, communication, and leadership throughout the project lifecycle.

Essential Duties & Responsibilities

• Manage multiple IT projects from initiation through implementation and closeout.
• Develop and maintain project plans, schedules, budgets, milestones, and deliverables.
• Manage project scope, risks, issues, dependencies, resources, and change requests.
• Lead project meetings and communicate project status, risks, and issues to stakeholders and leadership.
• Coordinate cross-functional IT and business resources in a matrixed environment.
• Work closely with application, infrastructure, security, data, and business teams to ensure successful project delivery.
• Coordinate requirements, testing, implementation, and production deployments.
• Manage third-party vendors and implementation partners as needed.
• Apply Agile, Waterfall, or hybrid project management methodologies based on project needs.
• Maintain appropriate project documentation and reporting.
• Exercise independent judgment and escalate issues appropriately.
• Adapt to changing priorities and business requirements while maintaining project commitments.
• Provide exceptional service and communication to internal business partners.

Required Qualifications

• Bachelor's degree in Information Technology, Business, Project Management, or related field, or equivalent experience.
• 5+ years of IT project management experience.
• Required experience with Guidewire or a comparable Guidewire implementation/environment.
• Experience managing enterprise application implementations, upgrades, integrations, or technology projects.
• Experience working with cross-functional and matrixed teams.
• Working knowledge of Agile, Waterfall, and/or hybrid project methodologies.
• Understanding of SDLC, application integrations, cybersecurity, cloud/SaaS, and enterprise IT environments.
• Strong proficiency in Microsoft Office 365, including Excel, PowerPoint, Word, Teams, SharePoint, and Outlook.
• Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, or similar platforms.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work independently with limited supervision and manage multiple priorities.
• Demonstrated leadership skills and the ability to influence without direct authority.

Preferred Qualifications

• P&C insurance industry experience.
• Experience with Guidewire PolicyCenter, ClaimCenter, BillingCenter, or related Guidewire products.
• PMP, CAPM, CSM, or other project management certification.
• Experience with cloud migrations, cybersecurity, data, infrastructure, or enterprise application projects.
• Experience managing technology vendors and implementation partners.

Work Environment

This position is based in Tampa, Florida and requires the ability to work effectively in a professional office and technology environment. Occasional travel, after-hours work, or participation in system implementations and production deployments may be required.

Equal Employment Opportunity

Heritage Companies is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to maintaining an inclusive workplace free from discrimination and harassment. Reasonable accommodations are available for qualified individuals with disabilities.