Senior Dispatcher

Job Description

Job Description

Hight Logistics is seeking a Senior Dispatcher to join our team. We are a mid-sized logistics company specializing in port drayage with an emphasis on sustainability with EV trucking.

Who you are: A proactive, bilingual (English/Spanish) Dispatcher experienced with dispatching ocean containers and experience with PortPro software.

We offer a generous benefits package with 401K safe harbor plan, bonus, vacation, medical, dental, vision and life insurance.

Job Summary:

This is an exclusive employment arrangement working for Hight Logistics and / or its subsidiaries.  The Dispatcher is responsible for dispatching (Licensed Motor Carriers (LMC’s), employee Drivers, and/or other outside Motor Carriers) and ensure that data is timely & accurately entered into company's TMS. Maintain communication with fellow Dispatchers and CSR teams to verify and resolve customer and/or shipper customer service issues. Monitor containers to avoid per diem by ensuring that all equipment is returned to the port accordingly to minimize any loss of revenue.
Duties/Responsibilities:

• Work with the LA and Long Beach Ports to make appointments for container pick-ups and delivery.
• Communicate with Customers, Potential Customers, Customs Brokers, Forwarders , and Terminal Contacts, and other Core Carriers.
  

• Monitor the location of the fleet using system tracking or calling drivers for check calls.
• Manage equipment, including chassis and containers.
• Collaborating with management to modify activities to accommodate customer needs.
• Maintain proper records and ensure information is executed correctly and on time.
• Communicate / update Manager / CSR’s on daily progress, challenges, changes, issues, and all other matters; to include, daily/shift turn over; sending daily rollover/recap report.
• Work in a team environment
• Other duties as assigned
  
• Provide coaching and guidance to Dispatch team members

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to independently prioritize tasks.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:
High school diploma or equivalent.
At least two years related experience preferred.
Supervisory experience in the transportation industry preferred

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.