Front Desk Position at Physical Therapy Clinic Part Time

Job Description

Job Description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Dental insurance
• Employee discounts
• Vision insurance

Front Desk Position – Part Time (5-15 hours)
PhysioWorks – Silverdale Office

PhysioWorks is a locally owned physical therapy clinic with a strong focus on functional outcomes and helping people get back to work and life. We are looking for a dependable, people-first Front Desk Position to help run a smooth, welcoming, and organized clinic day, and to keep front-office systems tight and consistent.

What you’ll do

You will be the first point of contact for patients and a key support for clinic flow, scheduling, communication, and day-to-day operations.

• Greet and welcome patients promptly, create a positive first impression, and represent PhysioWorks professionally. 
• Direct patients to the appropriate staff member and treatment area. 
• Manage scheduling: update calendars, schedule patients and meetings, and add patients to the wait list as needed. 
• Perform a daily schedule-gap fill routine, including outreach tied to cancellations, to help stabilize the schedule. 
• Answer, screen, and route phone calls, and communicate with patients by phone, text, and email as needed. 
• Manage intake and initial evaluation documents, including outcomes, imaging, insurance breakdowns, and intake forms. 
• Collect payments, including copays, deductibles, cash plans, and missed appointment charges, and handle receipts. 
• Deposit checks weekly and scan bank transaction receipts. 
• Scan forms weekly, or sooner if urgent, and scan mail into Dropbox. 
• Receive, sort, and distribute mail and deliveries. 
• Complete basic filing, photocopying, faxing, and other clerical tasks. 
• Order and supply braces/DME items for the clinic. 
• Track office supply needs and expenses. 
• Keep the reception area tidy and stocked with forms, brochures, pens, and other supplies. 
• Support clinic cleanliness and safety with light cleaning, including vacuuming, trash, floors, wiping equipment, and sanitizing the breakroom/restrooms.  
• Protect patient privacy at all times through HIPAA-compliant handling of documents, screens, conversations, and digital communication. 
• Participate in team huddles, trainings, and process improvement efforts. 
• Create birthday cards monthly for current patients. 
• Provide regular updates to the Clinic Director and offer operational input regarding staffing flow, safety considerations, and patient needs. 
• Confidently multitask across multiple software platforms based on clinic needs. 
• Perform other tasks as assigned by the Clinic Director. 

What we’re looking for

• Friendly, calm, and professional communication, especially under pressure. 
• Strong organization and follow-through; you catch details and close loops. 
• Strong computer skills , including the ability to learn new systems and switch between multiple software platforms quickly. 
• Confidence handling payments and basic financial processes, including receipts, deposits, scanning, and tracking. 
• Ability to maintain confidentiality and follow HIPAA standards consistently. 
• Team-first attitude and willingness to improve systems, not just “get through the day.” 
• Prior front desk, medical office, scheduling, or customer service experience is preferred, but not required with the right fit. 

Schedule and position details

• Full-time position. 
• In-person role at our Silverdale clinic. 
• Hours and days to be determined based on clinic needs. 
• Opportunity for increased responsibility as clinic needs arise. 

Benefits for full-time employees

Eligible full-time employees may receive:

• Medical insurance with employer contribution. 
• Dental and vision insurance options. 
• Retirement plan with employer contribution/match based on eligibility. 
• Paid time off. 
• Paid holidays based on position and eligibility. 
• Supplemental insurance options. 
• Supportive team environment with training and growth opportunities.