Guest Experience Leader - Front of House

Overview You are viewing a preview of this job. Log in or register to view more details about this job. To create remarkable memories by being the BEST company in the Roseville community. Mission Our Best is the Standard — We strive to be the BEST version of ourselves so that we can create an excellent experience. Core Values – B.E.S.T Be Fun - To have a good time and make memories Exercise Hard Work - Do the common things uncommonly well Strive for Excellence - Working together as a team in a clean and fun environment to give exceptional service Take Ownership - Be faithful stewards of all that is entrusted to us Responsibilities Be an ambassador for the overstore mission - To create remarkable memories by being the BEST company in the Roseville community Embody the Core Values - Be Fun, Exercise Hard Work, Strive for Excellence, Take Ownership Maintain Excellence in character and conduct Diligently seek to maintain the unity of the Leadership Team, serving with humility Be a champion of the Winning Hearts Strategy Clean and Safe Environment Great Food Fast and Accurate Service Genuine Hospitality Leadership and Systems Oversees an awesome team culture where our core values are championed Ensures all restaurant operations are consistent with the image and culture of Chick‑fil‑A Ensures all day parts are adequately staffed to create remarkable guest experiences Understands and executes restaurant systems and processes in order to create remarkable guest experiences Champions stewardship to drive organizational profitability Fast and Accurate Service Focus: Know and execute their role Adopts a “No Yellow Ever” mindset Setter of pace in the business Team: Always asks for help when needed Accurate Guest Experiences Listen to the guest Verify all orders Double check every bag Creating Remarkable Guest Experiences Refreshingly Clean Environments (Dining Room, Restrooms, and Exterior) Food Safety Covenant Floors must be clear of any inventory items and completely free of debris Organized (Everything is in its assigned place) Obsessed with washing hands Don’t come to work if you are sick Sanitizer packs in place, sink/buckets are changed and calibrated regularly All trash cans appear empty Furniture and surfaces (horizontal and vertical) are clean and free of build up Every cleaning procedure strictly followed Timers and hold times are always correctly used Your area must be left “Cleaner than before” Execute Core 4 Behaviors Share a smile Speak with a friendly tone Always say, My Pleasure Make Emotional Connections with Guests (Every Team Member, Every Day) Activate 2MS Strategy: Microbursts of Hospitality Genuine: Serve from the heart to show honor, dignity, and respect Guests are immediately known Guests are shown intentional acts of kindness Guests are given a fond farewell Basic Functions and Partners Works operationally 35-45+ hours a week Continually assess opportunities to improve guest experience, food safety/quality, operational procedures, business growth, and profitability Works Saturdays, and availability to open/closes regularly as needed Scoreboards and Metrics Collaborates with Operations Director to ensure oversight of food quality and safety, team development, and financial return goals Oversees score boarding of relevant metrics in each business area Ensures the team understands relevant metrics Meets regularly with the Operator and Operations Director to align on goals, progress Elevate the Team Grows Culture: Oversees an awesome team culture where our Chick‑fil‑A Roseville values are championed Provides coaching, correction, clarity, accountability, and encouragement to Team Members and Leaders Maximizes capacity - Identifies, trains, releases, and coaches Team Members and Leaders to grow in their personal leadership capacity and job skills Expected Results Positive food cost gap Productivity within Top 50% Net Profit 12% EcoSure Evaluations: Zero Immediate or High Risk, Zero Repeats Health Department: Zero Inspection Violations Food safety score 2 or better QIV: 95% or better Closing time out by 11:30pm CEM Top 20% in all Customer Experience metrics #J-18808-Ljbffr Southern Arkansas University