WMS Support Engineer
JConnect Infotech
WMS Support Engineer Job Location: San Ramon, CA OR Beverly Hills LA Duration: Contract Job Summary Lead RCA and permanent fixes for complex, recurring WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows. Troubleshoot and coordinate resolution for interface issues between WMS, ERP, OMS, and other integrated systems. Define and enforce support runbooks, SOPs, and knowledge base for L2 support teams. Provide on-call and peak-season support coverage as the WMS L3 / SME and coordinate incident bridges for critical production issues. Monitor key WMS health metrics and warehouse KPIs, and raise structured problem tickets or change requests with development or vendor teams when code/configuration changes are required. Key Skills Minimum 8+ years of hands-on experience supporting Warehouse Management Systems, including at least 3 years in an L3 / SME role in a production environment. Direct experience supporting any WMS in a multi-site distribution or fulfillment network (experience with FDM4 is a plus, not mandatory). Strong ability to analyze WMS logs, jobs/batches, and interface messages to isolate and resolve root causes. Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation. Familiarity with RF devices, label printers, and warehouse network basics, enabling effective collaboration with infrastructure and hardware teams. Proven experience with incident, problem, and change management (ITIL), including leading bridge calls and documenting RCAs. Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 support and operations teams. Strong stakeholder management skills, with the ability to work directly with DC managers, operations leaders, and business users under time pressure. Excellent communication skills, capable of explaining complex WMS behavior in simple, business-friendly terms. Experience in server-side programming using any object-oriented language (e.g., Java, Python, etc.). Ability to work as an individual contributor, independently driving analysis and resolution of complex issues. JConnect Infotech
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