Patient Services Representative

Job Title

Job Description

Required Qualifications:

• HSD/GED

• Flu vaccination (no exceptions/no declinations)

• Experience with medical insurance, referral processes, and benefit plans

• 2 years of recent experience working in an outpatient clinic or medical office setting

• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:

• 3+ years' recent experience working as a Patient Service Representative in Ortho setting

• Experience with CS-Link/Epic

• Understanding of medical terminology

Job Duties:

• Primary point of contact for patient relations in person and by phone

• Greet patients and assist in resolving patient concerns and escalating as appropriate

• Check patients in/out and collect co-payments, give receipts, and reconcile payments

• Verify patient demographics and insurance information in CS-Link/Epic

• Schedule appointments and complete patient registration

• Process and track referrals and authorizations for various insurance types

• Handle patient/provider correspondence

• Explains policies, procedures, or services to patients

• Sanitize workspace using provided supplies and following department guidelines

Note: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!